Job Description
Position Summary
The Medical Office Assistant is responsible for the check in/out of patient accounts, ensuring all patient information—including insurance and demographics—is verified and up to date. This role includes preparing accounts for billing, estimating and communicating patient financial liability. The is expected to demonstrate knowledge of all check in and check out functions and provide coverage for other areas when needed.
Essential Duties and Responsibilities
Core Values
Demonstrates behaviors consistent with Gulf Gate Family Medicine Core Values: Quality, Safety, Teamwork, Accountability, Integrity, and Respect.
Compliance
Adheres to GGFM’s Compliance Policies and Procedures.
Reports any suspected violations of legal or regulatory statutes through appropriate channels.
Population Specific Competencies
Provides patient care and services appropriate to the specific population served.
Adjusts communication and service techniques based on the individual patient’s needs.
Job-Specific Responsibilities
Uses computer systems effectively for all front office and EMR functions.
Understands legal and medical aspects of patient check in/out.
Informs patients of estimated financial responsibility during check-in.
Complies with HIPAA and accesses only the minimum necessary information.
Tracks scheduled add-ons and processes timely check ins/outs and collections.
Verifies insurance benefits and eligibility accurately.
Processes Medicare Secondary Payer (MSPQ) information and reviews as needed.
Covers additional office duties as required.
Complies with facility standards for in-service training, attendance, punctuality, and dress code.
Performs additional duties as requested by the Office Manager or Medical Director
Additional Responsibilities
Quality Improvement
Contributes suggestions to improve processes and enhance productivity.
Information Management
Maintains confidentiality and security of health information in compliance with HIPAA regulations
Risk Management
Participates fully in risk management initiatives and investigations.
Patient Safety
Complies with and supports the organization's Patient Safety Program.
Environment of Care
Follows all safety, infection prevention, and protocols.
Minimum Qualifications
Licensure/Certification
N/A
Education
High school diploma or GED required.
Experience
Minimum of 1 year experience in a patient service setting..
Knowledge & Skills
Familiarity with third-party payers, including HMO/PPO plans.
Basic understanding of medical terminology.
Strong customer service and computer skills.
Equipment
Proficiency with computer systems.
Gulf Gate Family Medicine is a trusted family healthcare provider committed to delivering high-quality, compassionate medical care to patients of all ages. Our team of physicians, physician assistants, and support staff work collaboratively to ensure each patient receives individualized attention in a friendly, professional environment. Services include preventive screenings, immunizations, women’s and men’s health services, and chronic disease management, with a strong focus on promoting long-term wellness.
We are dedicated to forming lasting relationships with our patients and their families, grounded in trust, communication, and a shared commitment to health.Gulf Gate Family Medicine is a trusted family healthcare provider committed to delivering high-quality, compassionate medical care to patients of all ages. Our team of physicians, physician assistants, and support staff work collaboratively to ensure each patient receives individualized attention in a friendly, professional environment. Services include preventive screenings, immunizations, women’s and men’s health services, and chronic disease management, with a strong focus on promoting long-term wellness.\r\n\r\nWe are dedicated to forming lasting relationships with our patients and their families, grounded in trust, communication, and a shared commitment to health.
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