Job Description

Brand Manager

Four Seasons Hotel Philadelphia is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset.

What you will do:

• Ensure proper application of visual identity throughout the hotel and outlets.
• Coordinate and create/design promotional items, newsletters, and seasonal brochures.
• Assist in coordinating photo and video shoots.
• Support sales, catering, and reservations teams by reviewing sales materials to ensure alignment with brand guidelines and hotel positioning.

Social Media:

• Assist the Digital Marketing Manager with the management of the hotel, restaurant, and bar social channels with engaging and brand-aligned content.
• Oversee community management and monitor conversations related to the hotel, luxury sector, and local market.
• Leverage social media to amplify key messages and strengthen organic engagement.
• Apply a data-driven social media strategy using monitoring and analytics tools.
• Coordinate influencer collaborations and integrate user-generated content.

Website and Digital:

• Supervise the hotel's online and offline presence across all channels, ensuring consistency and alignment with brand positioning.
• Support digital marketing initiatives (SEO, PPC, email, display advertising) with internal teams and agencies.
• Collaborate with operations to promote the Four Seasons app, guest data collection, and online reviews.
• Manage the local mailing list and maintain a targeted communication calendar.
• Monitor online reputation and conduct competitive benchmarking to optimize content and digital performance.

Public Relations and Communications:

• Support the implementation of an annual public relations and communications plan, including content writing (press releases, bios, story pitches).
• Collaborate with departments to develop impactful stories and create experiences aligned with the hotel's positioning.
• Manage the image library and ensure consistent visual representation.
• Support media relations: target publications, coordinate visits/interviews, and build new media contacts.
• Participate in local events and explore brand and tourism partnership collaborations.
• Track PR results, prepare reports, monitor competitors, and contribute to the improvement of the marketing dashboard.

What you bring:

• Excellent communication and presentation skills, both written and verbal.
• Outstanding interpersonal skills and a service mindset tailored to a high-end clientele.
• Strong stress management skills with the ability to prioritize in a fast-paced, dynamic environment.
• Team player with autonomy, resourcefulness, and a consistently professional attitude.
• Highly organized with strong attention to detail and the ability to multitask efficiently.
• Creative, proactive, and with a strong sense of aesthetics.
• Experience in marketing or digital content creation; photography is an asset.
• Solid computer skills: MS Office (Word, Excel, Publisher, PowerPoint), Adobe Creative Suite, Canva.
• 2 to 3 years of prior experience in a similar role.

What we offer:

Complementary:

• Room night stays at Four Seasons worldwide
• Employee meals prepared by our culinary team
• Dry cleaning and alteration of employee uniforms

Discounted:

• Medical, Dental, and Vision coverage
• Parking and Septa access
• City Fitness membership

Additional:

• PTO and Nine (9) Paid Holidays
• 401k participation with a company matching program
• 100% Company-Paid Parental Leave
• Growth Opportunities with Four Seasons

Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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