Job Description

Manager, Training and Documentation Position Overview The Manager, Training & Documentation for Manufacturing Support is responsible for leading the training and documentation team, focusing on the development, implementation, and oversight of comprehensive digital learning programs. This role enhances employee skills, drives organizational performance, and supports the company's digital transformation initiatives in drug substance manufacturing. The Manager, Training & Documentation designs strategic digital training solutions, develops accurate and user-friendly documentation, assesses training effectiveness, and fosters a culture of continuous learning and innovation. Job Description Manages, leads, and develops direct reports from support manufacturing team while overseeing, organizing, and coordinating the workload of manufacturing training and documentation team Designs and implements digital training programs that are interactive and effective, aligning with organizational objectives and employee development needs Leads the creation and lifecycle management of manufacturing standard operating procedures (SOPs), work instructions (WIs), and On the Job Trainings (OJTs) Creates and manages comprehensive training programs to support new hires from onboarding through their entire certification process, ensuring alignment with organizational standards Leads brainstorming sessions and collaborates with stakeholders to define training objectives while assessing industry trends to enhance training offerings Oversees and maintains accurate, user-friendly training documentation and resources to complement digital programs Works with external training providers and internal stakeholders to develop and deliver specialized training Selects and utilizes digital tools to enhance training experiences, ensures seamless integration, and explores new technologies for adoption Collaborates with other departments (e.g., Manufacturing, Process Science, Engineering) and transfers new programs into the facility, maintaining alignment with other large-scale training and documentation teams Implements metrics to assess training effectiveness and uses feedback to continuously improve programs Acts as functional manufacturing training and documentation lead for regulatory inspections and audits Administers company policies such as time off, shift work, and inclement weather that directly impact employees Completes required administrative tasks (e.g., timecard approvals, time off approvals, expense reports etc.) Coaches and guides direct reports to foster professional development Participates in the recruitment process and retention strategies to attract and retain talent, as needed Addresses performance gaps, employee questions and concerns, and partners with HR as needed for resolution Other duties, as assigned Basic Requirements Master’s degree in science based or engineering field with 6+ years of experience Bachelor’s degree with 8+ years of experience in a pharmaceutical or manufacturing environment Associate’s degree with 10+ years of experience High school diploma with 12+ years of experience Equivalent military experience Prior experience in managing people and proven ability to lead the teams Preferred Requirements 2-5 years of people management experience Previous experience leading others in a pharmaceutical/biological manufacturing facility Bachelor's or master’s degree with emphasis in life science or engineering with 6-10 years’ experience in pharmaceutical/biological manufacturing operations Experience in digital training design, implementation, and documentation management Experience working in a changing, project-driven organization

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

Ability to discern audible cues Ability to stand for prolonged periods of time Ability to sit for prolonged periods of time Ability to conduct activities using repetitive motions that include wrists, hands and/or fingers Ability to conduct work that includes moving objects up to 10 pounds #J-18808-Ljbffr NCBiotech

Job Tags

Shift work,

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