Managed Services Engineer Job at Pascack Data Services, Inc., Hawthorne, NJ

S2JTeUNSMEhNbFl0cVlNMXhtWG1LbkJyaEE9PQ==
  • Pascack Data Services, Inc.
  • Hawthorne, NJ

Job Description

Job Description

Job Description

What Will You Be Doing?

On a daily basis the candidate would be performing a wide range of activities:

  • Deploying and supporting cyber security solutions
  • Telephone and remote support of existing installations, troubleshooting system configurations, network, and software/OS issues
  • Perform new customer installations, configuring Windows based hardware, software and security solutions at sites ranging in size from a complete VMware Virtual Environments with Microsoft Virtual servers and a few hundred devices to an office with a single server and a dozen Desktops.
  • Most of the support is performed from our offices in Hawthorne, NJ. Periodically the candidate will go to customer sites to perform installs.

What You Need for this Position?

  • All employees are required to be fingerprinted, have a background check and take ethics training. The candidate must have a reliable vehicle and reside within 45 minutes of our office in Hawthorne, NJ. Candidates must be proficient in reading, writing, and communicating well in English.
  • Bachelor’s Degree in Computer Science or Management Information Systems (MIS) is required.
  • After hours and weekend support / projects will be required from time to time.

5 to 8 years of experience with:

  • Kaseya Security Products
  • Microsoft Server environments , Active Directory
  • SonicWALL Firewalls and security products (SNSA – preferred)
  • VMware 6.5 and later
  • Microsoft 365 .
  • Veeam backup and replication and Veeam O365 Backup
  • Good networking understanding and experience (TCP/IP, DNS, File Sharing and Mapping, communications)
  • At least 5-8 years of experience in technical helpdesk support role
  • Knowledge of mobile phone OS (iOS, Android…)
  • Technical Certifications (e.g. CompTIA A+, Network +, MCSA…)
  • Knowledge of PC and server components

Non-technical Skills:

  • Verbal and written communication skills are essential
  • Ability to complete Tasks and or Projects within Time and Budget
  • Ability to work independently as well as interactively with other team members is essential
  • Ability to think critically and without supervision.
  • Ability to adapt and learn new technologies.
  • Excellent organizational skills with emphasis on detail and follow up.
  • Very attentive and detail-oriented.
  • Candidate must be client-focused, comfortable interfacing with clients and able to maintain a high level of service.
  • Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
  • Proven analytical and problem-solving abilities with the ability to effectively prioritize and execute tasks.
  • Ability to understand and exhibit sense of urgency.
  • Ability to understand what ownership means and to take ownership of responsibilities / tasks / clients that have been delegated by management.

About our company:
Pascack Data Services has been keeping our clients networks and data safe and recoverable for over 52 years. We are looking for an IT Support Engineer that is a team player and understands the importance of keeping our clients' networks secure. Our clients consist of Law Enforcement, Municipal Government and small to medium size businesses.

Company Description

We implement and support a diverse range of products, focusing on keeping our customers' networks and data secure and recoverable. Our customers include law enforcement, municipal government & small to medium size businesses.

Company Description

We implement and support a diverse range of products, focusing on keeping our customers' networks and data secure and recoverable. Our customers include law enforcement, municipal government & small to medium size businesses.

Job Tags

Remote job, Weekend work,

Similar Jobs

Deloitte

Deloitte Consulting - Actuarial Summer Scholar (Summer 2025) Job at Deloitte

 ...almost every company to solve the world's biggest problems? At Deloitte, you can workacross industries, technologies, and sectors,with...  ...here at Deloitte. Work You'll Do While a career in consulting is dynamic and evolving, we look for people who will perform in... 

Corpus Christi Independent School District (TX)

Band Director - Middle School Job at Corpus Christi Independent School District (TX)

 ...Login to Apply Band Director - Middle School JOB STATUS: Until Filled POSTING DATE: 12/06/2023 POSTING NUMBER: 00008273 LOCATION: MIDDLE SCHOOLS POSITION TITLE: Band Director - Middle School QUALIFICATIONS: Education/Certification Required: * Bachelor's Degree... 

Samsung Research America

Manager, Open Innovation - Hardware Job at Samsung Research America

 ...Lab Summary Samsung Research Americas Open Innovation Group identifies and incubates innovative external technologies that accelerate Samsungs product development lifecycle and enhance the market position of its industry-leading consumer electronics offerings. We... 

All Star Recruiting

NP/PAs needed for an Endocrinology opportunity in Western Texas Job at All Star Recruiting

 ...Greetings! An established medical group in Western Texas is seeking advanced practitioners with Endocrinology experience to join their team. Please refer to JOB ID#72927 if you are interested: ~ Full-Time Permanent Position (Exact schedule to be discussed during... 

Gulfstream Aerospace Corporation

Manufacturing Systems Engineer 2 Job at Gulfstream Aerospace Corporation

 .... Louis Unique Skills: Ideal Candidate will have # Experience designing process and data workflows for ERP and operationsapplications...  .... . # Participate as a Team Member in data management, mining and governance activities within ERP, MES, or OPM systems. #...