Job Description
Catholic Charities is an organization that values helping others at any stage in their life, regardless of race, creed, or lifestyle. We place a special emphasis on helping those who are economically poor and the vulnerable. Catholic Charities is made up of multiple geographic and service-specific agencies. We are privileged to make a difference and love what we do. We value work-life balance and offer an extensive benefit package.
We are currently hiring a Long Term Care Ombudsman, to work in our Tri-County Services office. As the Long Term Care Ombudsman, you would be responsible for:
-Represent the Ombudsman program by reviewing and responding to resident, family and/or community members complaints regarding LTC facilities, adhering to the highest level of confidentiality.
-Meet with residents and family members, conduct investigations around complaints, and interview facility staff
-Effectively manage and prioritize complaints received, ensure a timely and relevant response to all complaints assigned, using conflict resolution techniques and strategies
-Advocate for resident rights including avoidance of elder abuse, mistreatment, and neglect.
-Liaison with resident councils in all LTC facilities, provides presentations for staff, residents and community regarding Ombudsman services, resident rights, and other pertinent topics.
-Enter data into databases accurately and timely, and report to Program Director on outcomes, trends, and activities.
Support a corps of volunteer ombudsmen through providing training and guidance in complaint handling.
Long Term Care Ombudsman, Minimum Salary: $25.00 per hour
Long Term Care Ombudsman, Maximum Salary: $25.00 per hour
Long Term Care Ombudsman, Schedule: Mon-Fri 35 hours per week ( full time )
Qualifications:
-Bachelor’s Degree in social work, human services, health, public administration, gerontology, law, or related fields
-A valid driver’s license and maintain required vehicle insurance with access to a vehicle during work hours
-Experience working with older adults in a long-term care facility or as an advocate is strongly preferred
-Working knowledge of Microsoft Office software and other computer applications
Benefits:
Health/Dental/Vision/Life Insurance
Retirement planning options
Employee Assistance Program
Generous Time Off (as an eligible employee, you will accrue up to 23 days off in your first year, based on your standard work day)
Employee Discounts (movie tickets, hotels, flights, amusement parks, etc.)
Catholic Charities is an Equal Opportunity Employer.
Applicants have rights under Federal Employment Law:
Family and Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO) Know Your Rights
Employee Polygraph Protection Act (EPPA)
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