Job Description

POSITION TITLE: LOAN OFFICER

DEPARTMENT: BAYCOAST MORTGAGE COMPANY

FLEXIBLE WORK PROGRAM ELIGIBILITY CODE: Hybrid Work (HW)

Bilingual: Spanish/Portuguese a plus

FUNCTION:

Originates real estate mortgages by sourcing prospective customers and proactively solicits new residential mortgage business. Continually identifies, develops, and maintains a quality network of referral sources to generate mortgage sales to meet quarterly loan quality and production goals. Visits local Realtors, builders, accountants and utilizes available lead referral sources to identify prospects to obtain their individual sales results.

RESPONSIBILITIES:

1. Conducts sales efforts to self-generate residential real estate mortgage activity.

1. Identifies prospects and originates real estate mortgages loans via the internet, phone, or mail or in person at the customer's convenience.

3) Visits local Realtor's, attorneys, accountants, and other centers of influence in addition to using lead referral sources to facilitate the MLO's mortgage sales efforts

4) Originate mortgage applications in adherence to company and investor program and pricing guidelines

1. Prepares and distributes required documents to borrowers at time of application in compliance with applicable lending regulations. Maintains a thorough working knowledge of applicable laws and guidelines as they relate to mortgage lending and adheres to all compliance requirements.

1. Collects all required documentation from prospective borrowers at time of application and maintains prompt follow-up with customers for additional required documentation to effectively complete the sales cycle, ensuring maximum customer satisfaction throughout the process.

1. Maintains a pipeline of high-quality loans and manages customer experience and expectations throughout the process. Communicate effectively with the applicants and all other parties to the transaction to maximize customer service.

1. Attends Open Houses, Realtors meetings, Homebuyer seminars and business networking events and all other business development opportunities at the mortgage originator's discretion and as they deem necessary to effectively promote their sales efforts.

1. Maintains a current registration with the Nationwide Multistate Licensing System (NMLS).

1. Embraces the Bank's commitment to Solutions by seeking and recognizing opportunities to refer new business to different areas of the Bank, BayCoast Insurance, Plimoth Investment Advisors, BayCoast Mortgage Company, Teamwork Funding, and Priority Funding.

1. Behavior and performance align with the guiding principles and purpose that define the organization's mission (To provide exceptional service and solutions for our community), and core values (Take pride in what I do; Believe that what I do is important; Care about people; Have a positive attitude).

Knowledge/Skills/Experience Requirements:

• Employees must have an NMLS license or obtain and maintain a license as a condition of employment.
• 2+ years of recent mortgage loan origination or similar sales background
• College degree preferred
• Excellent business acquisition and customer service skills and the ability to develop and maintain quality client relationships
• Knowledge of conventional and government lending requirements
• Knowledge of mortgage processing/underwriting/closing requirements
• Knowledge of federal and state regulations concerning real estate lending
• Time management skills including the ability to prioritize workload
• Knowledge of Microsoft Office Products.

Equipment Used:

General office equipment. Laptop, Printer, business calculator.

Physical/Work Condition Requirements:

In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodation for physical or mental disabilities will be considered on a case-by-case basis. While performing duties the employee is required to sit, talk, hear, lift up to 20 lbs., and may be required to work evenings and/or weekends, attend remote meetings and/or travel.

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