Job Description

We are looking for a dynamic and customer-oriented individual to join our team as a Live Chat Support Agent. This is a full-time position that offers a competitive salary range of $28 to $33 per hour, along with opportunities for growth and advancement within the company.Job Overview:As a Live Chat Support Agent, you will be responsible for providing timely and accurate assistance to our customers through our online chat platform. You will serve as the first point of contact for customers seeking help or information about our products and services, and will work diligently to resolve any issues or concerns they may have.Responsibilities:- Respond to customer inquiries and provide support via live chat in a professional and courteous manner- Troubleshoot technical issues and escalate to the appropriate team when necessary- Educate customers on our products and services to promote customer satisfaction and loyalty- Maintain accurate and detailed records of customer interactions and resolutions- Collaborate with other team members to improve processes and enhance the customer experienceRequirements:- Excellent written and verbal communication skills- Strong problem-solving abilities and attention to detail- Ability to multitask and prioritize in a fast-paced environment- Previous customer service experience is preferred- Proficiency in using chat support software and CRM systems
recblid c833p199u1do2ad6d7mkntqyja6rcj

Genesis Ivf

Job Tags

Hourly pay, Full time,

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