Job Description
Salary: $18.18 - $27.27 Hourly
Location : Avondale, AZ
Job Type: Part Time
Job Number: 2024-00261
Department: Parks & Recreation
Opening Date: 01/02/2025
Closing Date: 1/16/2025 11:59 PM Arizona
FLSA: Non-Exempt
Job Description The City of Avondale has an opportunity for a Library Assistant in the Parks, Recreation & Libraries Department. This is a part-time position scheduled to work less than 19.5 hours per week. The Library Assistant position assists patrons with information about library materials, equipment, programs, and services. This position assists library staff and patrons in person, online, and over the phone. The Library Assistant also works in library material circulation, provides computer and printer assistance, and works to ensure that library technology is functioning. The Library Assistant also addresses patron behavior issues in the library and may need to directly resolve disputes, enforce policies, and handle difficult situations with patrons. The Library Assistant will be able to communicate in Spanish when necessary. They will assist with programs, outreach, special events, and frequently process incoming materials.
A successful candidate for this position will develop and maintain relationships with coworkers and patrons, and resolve service, circulation, and technology issues with a high standard of customer service and adept critical thinking skills. A successful candidate will also possess direct customer service experience, be able to model and champion intellectual freedom, and be comfortable and confident working directly with diverse communities.
This position works a schedule that includes morning, afternoon, evening, and weekend hours.
Essential Functions Educates, trains, and assists patrons in the use of library technology, equipment, and resources, principally PCs and peripherals. Provides information assistance and readers' advisory assistance in person, online, or over the phone, including the use of library resources, equipment, and programming.
Assists patrons with check-in and check-out and with locating materials at a branch or within the Avondale Library System. May perform other duties related to circulation such as processing in-coming materials.
Resolves problems with patrons' accounts and records. Resolves patron incidents, problems, concerns, and conflicts ensuring that policies are followed or redirected to appropriate colleagues.
Assists staff and patrons with the scheduling and use of facility meeting rooms and study rooms.
Assists patrons in the use of library collections through reference interviews, literature, and online searches. Refers to questions to a librarian, as necessary.
Helps with and delivers library programs, special events, and outreach activities, as assigned.
Performs cash handling and balancing of the cash drawer at the end of the shift. Performs other duties as assigned.
Minimum Qualifications A high school diploma or GED equivalency is required.
One (1) year of customer service experience.
Two (2) years of computer experience and/or training.
Proficiency in Spanish is preferred for this position. Candidates who can effectively communicate in Spanish will be better equipped to fulfill the role's responsibilities.
Valid Arizona Operator's Driver's License or the ability to obtain license by time of hire.
Supplemental Information Work requires the ability to read the public library catalog, manuals, Dewey decimal classifications, book reviews, order forms, and computer screens.
Work requires the ability to perform general math calculations such as addition, subtraction, multiplication, and division.
Work requires the ability to write notes on patrons' records and changes to the technical manual.
Planning responsibilities include effective time management for daily work assignments.
Work requires the occasional direction of helpers, assistants, seasonal employees, interns, volunteers, or temporary employees.
Work is governed by broad instructions, objectives, and policies. Work requires the exercise of considerable initiative and independent analytical and evaluative judgment.
The incumbents in this position contact others within the organization. These contacts may involve similar work units or departments within the City which may be involved in decision-making or providing approval or decision-making authority for purchases or projects. In addition, these incumbents work with individuals outside the City who may belong to professional or peer organizations. Working with various state and federal agencies may also be required of the employee. Vendors and suppliers may also be called upon for information on purchases, supplies, or products. Meetings and discussions may be conducted with customers, brokers, and sales representatives. Employees must maintain regular attendance. Ability to work in a constant state of alertness and safe manner.
- Car Pooling Incentive Program
- Credit Unions (Arizona Central Credit Union and Credit Union West)
- Employee Parking (No charges)
- Flexible Work Schedules
- Worker's Compensation Insurance
01
Select from the options below your highest level of completed education.
- Not completed High School
- High school or GED
- Associates or Vocational Degree
- Bachelors Degree
- Masters Degree or higher
02
How many years of customer service experience (direct via phone and in-person) do you have?
- No experience
- 0 - 11 months of experience
- 1 year of experience
- 2 years of experience
- 3 or more years of experience
03
Do you have at least 2 years of experience using a computer?
04
Do you have a valid Arizona Driver's License or the ability to obtain one at time of hire?
05
Are you bilingual in Spanish?
06
This position may require participation in a rotational schedule, which may include evenings and weekends. Give us your availability.
Required Question City of Avondale, AZ
Job Tags
Hourly pay, Temporary work, Part time, Seasonal work, Flexible hours, Shift work, Day shift, Afternoon shift,