Level II Desktop Support Analyst Job at LaSalle Network, Belleville, MI

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  • LaSalle Network
  • Belleville, MI

Job Description

LaSalle Network is currently partnering with a client, a global logistics company that provides transportation and supply chain solutions, that is seeking a Level II Desktop Support Analyst to join their team. This is a contract position based in Belleville, MI.

Level II Desktop Support Analyst Responsibilities:  

  • Provide end-user advocacy; must take ownership of the end-user experience (EUX)
  • Serve as a level 2 escalation point of contact for the Service Desk.
  • Possess a knack for process improvement.
  • Handle multiple project priorities in a fast-paced environment.
  • Possess excellent facilitation and communication skills.
  • Possess the ability to develop alternative solutions in the absence of more desirable options.
  • Assist with Imaging, distributing and collecting user equipment.
  • Assist with administration of Microsoft Endpoint Manager (Intune).
  • Assist with management of Azure Active Directory Users, Groups and Computers.
  • Provide feedback from end-users regarding EUX improvement opportunities.
  • Develop skills for PowerShell and CMD scripting to reliably automate repetitive administration functions.
  • Develop documentation and job aids such as knowledge base articles (KBA) for ongoing support and knowledge transfer.
  • Answering escalation calls during and after working hours.


Level II Desktop Support Analyst Requirements:  
  • 1+ year of experience supporting Windows in a large organization
  • At least 1 year of experience supporting desktop/laptop hardware and application control/governance.
  • 1+ year of experience supporting Azure Active Directory.
  • 1+ year of experience supporting an enterprise print management environment.
  • Moderate to advanced understanding of operating systems, network/system architecture, protocols, and enterprise services


If you have the experience listed above, possess a great attitude and are looking for an opportunity with an established employer, this is the role for you! If you are interested in learning more, please apply today.  

Thank you,  

Mike McGlauchlin  
Senior Project Manager  
LaSalle Network  

Job Tags

Contract work, Temporary work,

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