Job Description

Join to apply for the Kronos System Analyst II role at Yale New Haven Health Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day. The System Analyst II researches, analyzes, and supports the application(s), related hardware, and how the broader ITS Systems will fit the needs of the Health System and/or specific department needs. Serves as the primary contact and expert for the application and related IT systems. The analyst works with department management and teams to build, install, and support the applications, understand systems requirements. Primary responsibilities include analyzing work flows and understanding policies, procedures and constraints of the clinical or business operations, coordinating all issues that arise during the project, and documenting operational specifications and application functionality. A key activity is to work with users to determine project needs, develop proposals, and recommend opportunities for technological and workflow improvement. They function as the primary contact to support the implementation of new projects and upgrades as well as troubleshoot problems and questions from end‑users during training, go‑live and post go‑live periods. Attention to detail is a critical skill for this position. Successful candidate has an interest in emerging technologies and enjoys working with people to identify how technology can effectively support business needs. EEO/AA/Disability/Veteran Responsibilities Application and IT System Implementation and Support Implement and maintain Workforce Management applications, systems, and hardware. Teamwork Creates and maintains regular status reports to Manager. Documentation Document and maintain system design and build documents using latest DTS tools such as Teams. Other Provides training to other DTS staff. Qualifications Education Associates degree or equivalent experience required. Experience Minimum 5 years experience in Healthcare and/or technology strongly preferred. A minimum of 2 to 3 years experience as a Systems Analyst is required. Ability to analyze workflow to recommend and develop application solutions. Ability to research and interpret data and include reporting, preparing and presenting data. Healthcare or Epic experience preferred. Special Skills Ability to work independently and meet deadlines with minimal supervision and ability to deal with simultaneous tasks, communicate effectively, problem solve, and develop creative solutions to complex problems. Strong organizational, problem solving and listening skills, attention to detail, innovative thinking and ability to inspire others. Must possess a high level of customer service skills and participate as strong, collaborative team player. Capable of taking leadership role in managing end user relationships. Working knowledge of Microsoft Office tools required. Customer Focus: Acts as a preceptor to junior employees. Seeks feedback from customers to identify improvement opportunities. Continuously works to improves the customer experience. Supports customer requests at all levels. Problem Solving: Applies problem solving techniques to get to the root cause of the problems. Collects data to understand problems through direct observation. Surfaces problems actively as improvement opportunities. Takes accountability for problem solving issues. Presents possible solutions to management when faced with a problem. Actively seeks collaboration across teams and stakeholders. Innovation: Identifies potential opportunities to improve work or outcomes. Uses standard work and document work flows to identify opportunities for continuous improvement. Suggests improvements to existing processes. Adaptability: Able to adapt plans in response to changing objectives. Constructively and resourcefully adapts to changing needs, conditions, priorities, or opportunities. Seeks guidance in the face of ambiguity or uncertainty. Proactively adapts plans in response to changing priorities. Physical Demand Travel to multiple YNHHS facilities is necessary. #J-18808-Ljbffr Yale New Haven Health

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