Hybrid Customer Service Representative Job at Cognizant, Earth City, MO

S0xpd0JSZ0dPVk1vcjRJM3hXYmtKWGRoaXc9PQ==
  • Cognizant
  • Earth City, MO

Job Description

CUSTOMER SERVICE REPRESENTATIVE ASSOCIATE HYBRID ST. LOUIS MISSOURI

Due to our expansive growth, we are seeking a Hybrid Customer Service Associates who are looking for an opportunity to join a dynamic Company with excellent room for growth and the ability to receive performance-based incentives.

PURPOSE: Providing technical assistance and support via inbound phone calls to TriZetto Provider Solutions’ internal/external clients trading partners and vendors who are utilizing TriZetto products under close supervision. In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions. Ideal candidates should demonstrate the desire to make the customers experience superior.

GENERAL REQUIREMENTS

  • Likes talking on the phone.
  • Likes working in a team with others.
  • Ability to work in fast paced dynamic environment.
  • Open to coaching, adaptable and willing to try innovative approaches.
  • Dedicated quiet workspace.
  • Reliable high speed internet connection required.

ESSENTIAL FUNCTIONS:
1. Answering a high volume of inbound technical phone calls.
2. Troubleshooting diagnosing and resolving technical issues with high First Contact Resolution rates (FCR).
3. Following established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope.
4. Documenting all issues comments and resolutions in appropriate software system applications.

QUALIFICATIONS:
Education: High school diploma GED Certificate or equivalency. Associate or bachelor’s degree in healthcare management preferred.
Experience: Minimum of two years’ experience in customer service. Understanding of the insurance industry electronic claims medical office knowledge and/or coding/billing preferred.
Technical Competencies:
- Proficient in computer skills including typing navigating Windows-based platforms and utilizing Microsoft Office applications.
- Strong customer service and quality orientation.
- Excellent problem solving skills.
Behavioral Competencies:
- Excellent verbal communication and written documentation skills
- Strong customer service skills.
- Ability to work in a fast-paced team environment with excellent organizational skills.

Benefits

  • Medical/Dental
  • Paid time off plans
  • About paid company-holidays annually (varies slightly year to year)
  • Monday – Friday schedule/No weekend hours
  • Phones close at 6:00pm CST/No late hours.
  • Career path within Call Center (for solid performers)
  • Opportunities for growth throughout our organization, once proven successful in Call Center role.

Salary and Other Compensation :

Applications are accepted on an ongoing basis for CO only.

The hourly rate for this position is $17.54 per hour non-negotiable.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Job Tags

Hourly pay, Holiday work, Full time, Monday to Friday,

Similar Jobs

Alpine Transit, Inc

Part Time Weekend Delivery Drivers-Up to $500/Weekly F129 Job at Alpine Transit, Inc

 ...Job Description Job Description Now looking to hire Part Time Package Delivery Drivers! No CDL required for this position. We are looking for hard working, professional, and reliable individuals to join our team! Veterans strongly encouraged to apply! Call our recruiters... 

Pursuit Collection

Security Agent (Talkeetna) Job at Pursuit Collection

 ...the globe and get to participate in tons of team events. Independent. Youll spend your days in and around our amazing properties. Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog. Busy. You need to be prepared... 

Stellent IT LLC

MANAGED SERVICES ENGINEER (Level 2) Job at Stellent IT LLC

 ...Job Description Role: MANAGED SERVICES ENGINEER (Level 2) Location: Red Bank, New Jersey Duration: 6+ Months Position Details Level 2 Support with MSP experience 5 days on site Red Bank, NJ- Local candidates will drive to surrounding... 

Corinth Coca-Cola Bottling Group

Merchandiser Full-time Job at Corinth Coca-Cola Bottling Group

 ...Description Job Description Description: Job Summary: The Merchandiser will be responsible for working with our retail team to make...  ...and in cold drink equipment Ensure neat appearance of all Coca-Cola equipment and product in assigned accounts Maintain and... 

University of Pennsylvania

Clinical Research Project Manager A/B Job at University of Pennsylvania

 ...Clinical Research Project Manager A/B University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among...