Job Description

Job Description

Job Description

Company: Mission Critical Companies (Climate Boss LLC & Energy Logix LLC)

Services: Residential | Light Commercial | Commercial

Location: North Austin (Office & Warehouse)

Compensation : TTC of $150k (Base + Bonus + Benefits)

Benefits : PTO, Paid Holidays, Health Insurance, Vision Insurance, Dental Insurance, 401(k)

Perks: Company Vehicle, Fuel Card, Office Space

The HVAC Service Manager is a player-coach field leader responsible for the execution, quality, and profitability of all service, repair, PMA, refrigeration, ductwork, and system replacement jobs across the MCC platform. This role combines hands-on job execution with technical team leadership, managing a growing team of technicians and apprentices while enforcing operational SOPs, driving margin, and delivering a best-in-class customer experience.

Technical & Field Responsibilities:

• Personally runs and oversees jobs across service, PMAs, ductwork, refrigeration, and system replacements
• Drives technical execution with a focus on diagnostics, quality, safety, and customer satisfaction
• Manages quoting-to-completion workflow, including site inspections, job scoping, and QA sign-offs
• Oversees tool inventory, purchasing, truck stock, and vehicle maintenance for all field personnel
• Ensures all work adheres to MCC’s SOPs, safety protocols, and technical best practices

Team Leadership & Growth:

• Leads and develops a growing field team (initially 3–5 techs, scaling to 10+ in 2026)
• Conducts in-field training, mentorship, and ride-alongs to upskill field technicians
• Plays a key role in recruiting, hiring, onboarding, and developing new techs
• Collaborates with Sales to ensure seamless field handoffs and dispatch execution

Systems, KPIs, & Accountability:

• Operates within MCC’s home service software platform (e.g., Housecall Pro) and integrated systems
• Accountable for weekly team performance and reporting across KPIs, including:
  • Gross Margin >#/li###
  • Job Completion Time
  • Callback Rate
  • Technician Productivity
  • Customer Satisfaction / NPS
• Leads weekly review of team metrics and outcomes with MCC leadership

Requirements:

• Class A HVAC License (Active) • 10+ Years of Overall HVAC Technical Experience
• 7+ Years of Experience in Environmental Systems (Ventilation, Air Quality, System Balancing)
• 5+ Years of Refrigeration Experience (Light Commercial, Walk-In, Reach-In, etc.)
• Proven ability to execute jobs to a high standard of technical quality, operational excellence, and customer satisfaction
• Strong hands-on field capabilities combined with leadership and mentoring ability

Compensation:

• Full-time salary + bonus structure
• Performance bonus tied to margin, team performance, and KPI achievement
• Health, dental, and other benefits included

Mission Critical Companies (MCC) is a private equity-backed HVAC platform committed to scaling residential, light commercial, and commercial HVAC operations across Central Texas. As a sales-forward, technician-first business, MCC leverages business intelligence, systems, and SOPs to deliver operational excellence while empowering its champions to live their American Dream.

MCC is building the premier mission-critical HVAC platform in Texas. Our roll-up strategy enables us to dominate the market through highly trained, specialized technicians, delivering superior outcomes for customers and life-changing career paths for field teams. We are committed to giving the Millennial and Gen-Z generations a clear pathway to the trades through apprenticeships, trade schools, and real-world development — unlocking personal and professional growth through a career in HVAC.

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