Job Description

Position Summary:

The Hotel Night Manager is responsible for overseeing the operations of the hotel during the overnight shift. This includes managing front desk operations, guest services, and hotel security while ensuring a smooth and safe environment for guests. The ideal candidate will exhibit strong leadership abilities, excellent communication skills, and a commitment to providing exceptional hospitality.

Key Responsibilities:

1. Supervision and Leadership:

- Lead and manage the night shift team, including front desk staff and audit personnel.

- Ensure all night team members provide excellent customer service and adhere to hotel policies.

2. Guest Services:

- Welcome guests upon arrival and provide information regarding hotel services and amenities.

- Handle guest inquiries, complaints, and requests promptly and professionally.

- Conduct check-ins and check-outs efficiently.

3. Front Desk Operations:

- Manage reservations and perform front desk administrative tasks, including balancing cash drawers and processing payments.

- Monitor room availability and coordinate with housekeeping and maintenance teams for room readiness.

4. Security and Safety:

- Conduct regular inspections of hotel premises to ensure safety and security protocols are being followed.

- Respond to emergency situations and cooperate with local authorities when needed.

5. Financial Reporting:

- Prepare nightly reports, including revenue summaries and incident reports.

- Ensure proper handling of cash and credit transactions during the night shift.

6. Communication:

- Relay relevant information to the day management team, including feedback from guests and staff.

- Communicate effectively with other departments to resolve issues that may affect operations or guest satisfaction.

7. Training and Development:

- Train new night staff members in hotel procedures and policies.

- Foster a positive work environment that encourages staff development and teamwork.

Qualifications:

- High school diploma or equivalent; a degree in hospitality management or a related field is a plus.

- Previous experience in hotel management or front desk operations is required.

- Strong leadership and interpersonal skills.

- Ability to work independently and make decisions under pressure.

- Proficient in hotel management software and MS Office Suite.

- Excellent verbal and written communication skills.

- Flexibility to work various shifts, including weekends and holidays.

Benefits:

• Free onsite shift parking
• Discounted bus pass for Eagle County & Lake County routes
• Discounted F&B, Spa Treatments & Retail up to 40% off
• 401K with Match
• PTO for Full Time Year Round up to 4 weeks a year
• Wellness Bonus if worked through full season until ski area closing
• Full Time Year Round possible, with full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
• Merchant Ski Pass Program
• Free onsite Chef prepared employee dining room with hot meals and salad bar

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