Job Description

***passionate about making a difference***

The independently owned, elegant Colonnade Hotel is nestled among Boston's finest cultural venues and most exciting shops in the heart of Boston's historic Back Bay,

If you are interested in joining a fun and dedicated team of hospitality professionals, in a hotel that focuses on further developing your skills, this could be the right role for you.

**Job Description:**

As the Guest Service Agent, you are responsible for providing outstanding guest service. Responsibilities include, but are not limited to, guest service and registration (check-in/check-out), room inventory and availability, and upholding high quality guest service standards.

***To become an integral part of the Front Office Management team you will need:***

* Minimum of two years customer service experience

* Ability to consistently treat others with kindness and willingness to help.

* Proficiency in the operation system Opera will be helpful!

* Familiar with Hotels and previous Hotel Front Desk experience is a big plus.

* Ensure guest expectations are exceeded

* Communicate effectively and graciously with Housekeeping, Engineering, Catering and Sales to ensure groups and special functions are handled smoothly.

* Stay poised and calm under pressure.

* As a 24/7 operation position will be required to work a varied schedule that includes evenings, nights, holidays and weekends.

* Excellent time management skills.

* Good knowledge of computers including hospitality software.

* Exceptional detail in follow-up.

* Contribute to a courteous, friendly, professional work environment.

**Physical Requirements:**

Ability to stand for long periods of time and move frequently from area to area. Ability to bend, stoop, crouch, reach with hands and arms. Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. Must be able to stand or walk for an extended period or for an entire work shift in indoor environments.

Must be a self-starter with a great personality and strong skills.

We offer competitive wages, comprehensive benefits for full-time employees, and an independently run, family owned iconic hotel. Must get along well with others and know that true happiness comes from making others happy! Elevate your career with a role at Back Bay's neighborhood gem **Colonnade Hotel.**

The Colonnade values diversity, prohibits discrimination, and is an equal opportunity employer.

**Apply for Hotel Guest Service Agent**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address City State/Province Zip/Postal Code Yes No Please add your resume (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Education Highest level of education completed Military Experience Yes No Signature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

Full Name Date: 2/22/2022

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