• Provides project coordination and help desk support to volunteers on operation systems.
• Triage support tickets to the appropriate groups within the programs; review and process tax site data requests, and system support tickets.
• Maintain assigned Library sections in the Volunteer Portal ensuring that materials are properly organized and relevant.
• Works closely with the Operations team to coordinate and provide business support to determine business opportunities for increased efficiencies for the program.
• Actively and consistently participate in Operations Team, National Operations Committee-associated meetings, and all team meetings.
• In collaboration with team members, volunteers, and vendors, coordinate the review, development, and enhancement of e-learning courses.
• Bachelor's Degree is required.
• At least 2 years of proven work experience supporting the help desk, contact center, and development of training materials.
• Exhibit a heightened sense of accountability to internal and external stakeholders and for outcomes created.
• Preference to take responsibility, coordinate multiple projects at once, and deliver professional work-product promptly and on deadline.
• Candidate must be proficient with Microsoft Office and have some knowledge of Smartsheet, Zendesk Technology, Salesforce, and JIRA software tools.
• Can be fully remote or onsite in the Washington DC office if preferred.
For consideration, please submit your resume as a MS Word attachment to careers@consortiuminc.com
The Consortium
"Combining Talent with Technology"
...continues to grow, there is potential for it to transition into a full-time opportunity with comprehensive benefits! JOB TITLE : Registered Nurse- OR ESSENTIAL FUNCTIONS : The delivery of patient care through the framework of the nursing process (assessment,...
...Management & Consulting, a leader in real estate asset management based in Albany, NY, is seeking a knowledgeable and proactive Maintenance Supervisor to oversee the daily operations of our property maintenance department. This role is crucial in ensuring that all...
...visiting our site while providing additional support and business to our partners. About the opportunity: We are looking for a Freelance Graphic Designer (UX/UI) to help us with our website design projects. We are interested in a long-term relationship as we...
...About the Role: A well-established electrical contractor is seeking a Senior Electrical Project Manager to oversee commercial projects in the Dallas area. Typical project scopes range up to $3$4 million, including performance and specialized facility builds. This senior...
1. Minimum 1-3 years of overseas project experience. Preference given to candidates with work experience in French-speaking regions such as Africa or the Middle East. Exceptional candidates may be considered with less overseas experience.2. Proficiency in French-Chinese...