Help Desk Support and Level 1 Technician Job at TeamLogic, Inc, Tampa, FL

S0xPMURCNExPRjR2cUk0M3htSGhKSFpnaGc9PQ==
  • TeamLogic, Inc
  • Tampa, FL

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, Windows 11 and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016, Server 2019, Server 2022 and MacOS is a plus.
  • Active Directory knowledge a plus
  • NinjaOne RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

Cardinal Health

Delivery Driver - Pharmacy Services Job at Cardinal Health

 ...pm ~ Candidate must be flexible to work different days, schedules, shifts and overtime as per business need What Pharmacy Services & Delivery contributes to Cardinal Health Responsible for the prompt and accurate delivery and distribution of radiopharmaceuticals... 

Cayuse Holdings

Legal Translator- Spanish Job at Cayuse Holdings

Overview The WorkThe Legal Translator will play a critical role in providing high-quality translation services in the legal field.This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.Responsibilities... 

HomeHealth Advantage Inc

Intake coordinator for Home Health Agency Job at HomeHealth Advantage Inc

We are Home Health Advantage. A patient centered, home health agency looking for a full-Time Intake Coordinator for our rapidly growing organization.We are searching for an ideal candidate with experience working in the home health care industry that is reliable, organized... 

Pollo Regio

Restaurant Truck Delivery Route Driver Job at Pollo Regio

 ...Pollo Regio Distribution team is hiring experienced restaurant delivery drivers, driving 26' box truck to service our supply chain network....  ...Driving safely and unloading trucks. Ability to manage time and routes for streamline delivery experience. work well... 

BayCare Health System

Genetic Counselor Job at BayCare Health System

**Join BayCare as a Genetic Counselor** **Location:** St. Joseph's Hospital Main & Children's - Tampa, FL **Facility:** BayCare Health System, Laboratory Administration - HSS **Shift:** 8-Hour Shifts (Times Vary) **Schedule:** PRN | Day Shift | No Weekends | No On-Call...