Job Description
Introduction The Attorney General is the chief legal officer of the State of Maryland. The Office of the Attorney General (OAG) has the general charge, supervision, and direction of the State's legal business, acting as legal advisors and representatives of the major agencies, various boards, commissions, officials, and institutions of State Government. The OAG also protects the public by civil enforcement of antitrust, civil rights, consumer protection, and securities laws and regulations and by the prosecution of organized crime, Medicaid fraud, environmental crimes, insurance fraud, state tax evasion, and other statutorily assigned matters. As Maryland's 47th Attorney General, Anthony G. Brown leads the Office with a critical focus on equity, justice, and fairness.
GRADE 15
LOCATION OF POSITION 200 St. Paul Place
Baltimore, MD 21202
Main Purpose of Job The Office of the Attorney General is seeking applicants for a Health Ombudsman position in the Health Education and Advocacy Unit of the Consumer Protection Division, which (1) advocates for consumers whose health plans have refused to cover medical procedures or to pay for medical services that have already been provided; (2) assists consumers with billing problems in the health care marketplace; and (3) provides legislative advocacy for consumer protections in the health care marketplace.
If you're passionate about helping people, have persistent problem-solving skills, some administrative experience, a knowledge of health insurance and health care billing issues, and are comfortable using a client management database, you can help us make a difference in the lives and health of Marylanders!
POSITION DUTIES • Assist consumers with health insurance complaints, including grievances and appeals; healthcare billing complaints; obtaining financial assistance; and with obtaining healthcare coverage;
• Maintain consumer complaint files;
• Supervise volunteers and interns;
• Assist consumers who call the HEAU hotline;
• Track and review proposed legislation during the Maryland General Assembly session each year for potential impact on health care consumers and assisting with legislative advocacy.
This position requires frequent interaction by phone and in writing to answer questions, and discuss consumer complaints and concerns with consumers.
MINIMUM QUALIFICATIONS Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Three years of administrative staff or professional work.
Notes:
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience.
2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.
SELECTIVE QUALIFICATIONS • Proficiency using MS Office Suite
• Proficiency in using customer management and/or database programs
DESIRED OR PREFERRED QUALIFICATIONS The ideal candidate will possess:
• Bachelor's degree with two or more years of experience in administrative or professional work or an Associate's degree with four or more years of experience in administrative or professional work.
• Experience and ease working with diverse communities.
LICENSES, REGISTRATIONS AND CERTIFICATIONS Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
SELECTION PROCESS Applicants who meet the minimum and selective qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application and answer all supplemental questions. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).
Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect/incomplete application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.
Successful candidates will be placed on the eligible list for at least one year. Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.
BENEFITS STATE OF MARYLAND BENEFITS Health Benefits: Medical, Prescription, Dental, Vision Coverage, & Life Insurance
Retirement: Pension and Supplemental Retirement Plans
Leave:
1. Personal - 6 days per year (prorated based on start date)
2. Annual - 10 days per year (increases every 5 years)
3. Sick - 15 days per year
4. Parental Leave - up to 60 days per birth or adoption
Local Mass Transit Benefits
FURTHER INSTRUCTIONS Please upload a resume in addition to completing the online application. Online applications are STRONGLY preferred. If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Yolanda Colkley, Fair Practices Officer, 200 St. Paul Place, Baltimore, MD 21202 or fax to 410-576-6447. TTY Users: call via Maryland Relay
If you have specific questions about recruitment, please call 410-576-6440 or email hr@oag.state.md.us.
The Office of the Attorney General is an equal opportunity employer that encourages all interested persons to apply regardless of race, color, religion or belief, ancestry, national origin, age, marital status, sexual orientation, gender identity and/or expression, disability, pregnancy, family or parental status, veteran status, genetic information, or any protected category prohibited by local, State or federal laws.
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