Guest Service Agent - Hilton Job at Kingston Resorts, Myrtle Beach, SC

S0xTMUN4Z0FPVlFzcVl3MXdtVG1LSE5naGc9PQ==
  • Kingston Resorts
  • Myrtle Beach, SC

Job Description

The Kingston Resorts is a 145 acre oceanfront resort on the north-end of Myrtle Beach. Less than 2 miles from Tanger Outlets and a short 20 minute trip to Broadway at the Beach. This resort is home to the Hilton Myrtle Beach Resort, Embassy Suites Myrtle Beach, Kingston Plantation Condos, and Royale Palms. This means many opportunities to help you grow your career to the next level.

Responsibilities

  • Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
  • Ascertain callers' needs through open-ended questions.
  • Describe room accommodations and all amenities.
  • Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
  • Access guest history records to best service guests; maintain accurate information in guest history files.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
  • Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
  • Present folio to guest and resolve any disputed charges.
  • Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
  • Perform additional duties, as assigned.

If you believe hospitality and a friendly smile are your strengths, we want to talk to you!

This is a full-time, year-round position working at the Hilton Myrtle Beach Resort. Open, flexible schedule is required, including weekends and holidays. We offer PTO, Health Benefit Plans, 401(k) & Company Match, Life Insurance, Maternity/Paternity Leave, Educational Assistance, Free Lunch, Free Health Club Membership and discounted travel program benefits for team members and their family, plus more!

EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace

Job Tags

Holiday work, Full time, Flexible hours,

Similar Jobs

Kinley Ames

Childcare Teacher CDA Certified Job at Kinley Ames

 ...Kinley Ames is seeking qualified Childcare Teachers with a CDA (Child Development Associate) credential to join our team. The ideal candidate will bring experience passion and knowledge of early childhood education to help create a positive safe and engaging learning environment... 

Headway

LCP (Remote) Job at Headway

 ...? Headway can help you earn more through insurance! Headway supports thousands of mental health...  ..., so that you can set the hours that work for you. Grow your caseload by...  ...remotely via telehealth while working from home. We accept the following licenses on a... 

Chico's

Assistant Store Manager - Chico's Job at Chico's

 ...express their individuality. POSITION OBJECTIVE: The Assistant Store Manager is responsible for supporting the Store Manager in...  ...customer book, rewards program participation, and customer capture sign up. Talent Assists in recruiting, hiring and developing a... 

ShalePro Energy Services

Lead Roustabout Job at ShalePro Energy Services

 ...ShalePro Energy Services, LLC is a natural gas service company. ShalePro Energy Services offers a full suite of best-in-class oil and natural gas field services spanning the Appalachian Basin - Marcellus/Utica shale play, as well as basins across the US. We have more than... 

Samsung Research America

Investment Manager (AI Sector), Samsung Ventures America Job at Samsung Research America

Group Summary: Samsung Ventures America (SVA) represents the U.S. arm of Samsung's venture investment operations, with offices in Mountain View, CA, and Boston, MA. With over $2.8B assets under management (AUM), the team's core mandate is to identify pioneering technologies...