Front Desk Agent - Full Time (English/Japanese Speaking), $31.44/Hour Job at Aulani, A Disney Resort & Spa, Kapolei, HI

TGJlK0NCc0xPbEVycjRveHdHYmxMbkpoaWc9PQ==
  • Aulani, A Disney Resort & Spa
  • Kapolei, HI

Job Description

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

  • 100% full coverage of healthcare for you and your eligible dependents
  • Tuition paid upfront at network schools
  • Free lunch
  • Free parking
  • Free theme park admission and much more!
Responsible for greeting guests, checking them in and out of hotel rooms and villas. The Front Desk Agent also assists guests and enhance their stay through providing information regarding resort services & activities and surrounding areas as needed. The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani's guest services.

Responsibilities :
  • Assist guests during check-in and check-out, phone interaction, and face-to-face interaction
  • Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast
  • Strong computer skills and knowledge is required
  • Must feel comfortable handling large amounts of money and possesses a high-level of integrity
  • Ability to reflect a professional image while maintaining guest privacy
  • Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
  • Will be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night.
  • Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Will be empowered to, and must have ability to confidently utilize service recovery methods.

Basic Qualifications :
  • Previous cash handling experience
  • Previous computer experience
  • Ability to perform in a fast-paced and sometimes stressful working environment
  • Ability to multi task
  • Ability to confidently utilize service recovery methods
  • Enthusiastic about interacting and helping guests
  • Receptive to special requests
  • Willing to follow instructions and take direction
  • You must be at least 18 years of age to be considered for this role
  • Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred

Preferred Qualifications:
  • Proficient in English and Japanese Language Required
  • Knowledge of Hawaiian language preferred
  • Previous work experience in a Hotel/Front Desk environment
  • Previous experience in a high volume, fast paced office type environment
  • Previous Leadership experience
  • Previous experience working in a Hawaiian tourism or hospitality role

Additional Information :
SCHEDULE AVAILABILTY
Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.

Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am.

SUBMITTING YOUR APPLICATION
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.

Keyword: Aulani Casting, aulanicasting

The pay rate for this role in Hawaii is $31.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:

Job Tags

Hourly pay, Holiday work, Full time, Work experience placement, Outdoor, Shift work, Night shift, Early shift,

Similar Jobs

Snowshoe Mountain

Valet & Bell Hop Job at Snowshoe Mountain

 ...give you a sense of accomplishment? Then you should join our Bell/Valet Team at Allegheny Springs Lodge where you will assist guests...  ...make this a wholesome experience. Job Responsibilities: ~ Parking Services: Park and retrieve guest vehicles, maintain an organized... 

JPMorganChase

Lead Software Engineer - REST API Lead Job at JPMorganChase

 ...and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer... 

The Curare Group

Florida Endocrinology Positions Near Orlando Job at The Curare Group

We are seeking Endocrinologists for several of our Florida clients! Practice locations include east coast, west coast and Orlando, Florida with single specialty, multi-specialty and hospital owned clinics. This is a profile for our west coast of Florida position, please...

Epic Games

Game Design Intern Job at Epic Games

 ...environment. Whether it's building award-winning games or crafting engine technology that...  ...bar of engine and game development. DESIGN What We Do Put your design...  ...entertainment at Epic. GAME DESIGN INTERN What You'll Do Epic Games... 

Waterford Family & Cosmetic Dentistry

Associate Dentist Job at Waterford Family & Cosmetic Dentistry

North State Dental Partners is searching for an exceptional dentist to join our growing group of dental practices in North Carolina. Current search is for full-time associate dentist (4 days/week - Mon-Thurs) for an established general practice in Leland, NC - Waterford...