Job Description

Why USAA?Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Fraud Strategy Analyst Intermediate, you will participate in gathering and analyzing of internal business requirements by means of interviews, workflow analyses and facilitated discussions with users. Translates users' business requirements into detailed functional designs for development, testing and implementation. Applies methodologies, prepares detailed specifications and related documentation.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Assists in the development of solutions and recommendations for business requirements, business rules, product offerings or changes to existing systems/applications.
• Works with internal and external resources to define business requirements and coordinate system enhancements.
• Participates in feasibility, enterprise impact, and cost/benefit analysis.
• Implements recurring, scheduled, or ad-hoc system changes within change control methodologies.
• Completes testing, implementation, and communication plans for new or modified system parameters, options, product details, or system outputs.
• Performs post implementation testing, monitoring, and reporting to ensure functionality.
• Develops and maintains knowledge of Line of Business, Bank Fraud & Central Operations, and Enterprise systems, processes, procedures, and products to understand business rules and their impacts on business users.
• Reviews applicable system updates for functionality impacts or enhancements and coordinates changes.
• Conducts overall periodic review and testing of system parameters, options, product details, or system output to ensure accurate output and compliance with regulatory and/or audit guidelines.
• Maintains status and reports for all completed ongoing or future initiatives.
• Finishes the documentation and retention processes and procedures.
• Summarizes insights from analysis and use findings to develop business rules.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 2 years of experience supporting and participating in stakeholder consultation, needs assessment, requirement translation and prescription of technology solutions.
• OR Advanced degree in Information Management, Information Studies, or related field.
• Demonstrates understanding of the application of business rules in technology solutions.
• Strong written and verbal communication skills.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner.
• Fraud experience.
• Experience performing data validation and building reports for management.
• Bachelor's or Master's in a quantitative discipline.
• 2+ years’ experience in the financial industry, fraud experience preferred.
• 2+ years’ experience with Excel in performing data analysis, visualization, and reporting.
• 2+ years’ experience conducting root cause analysis and trend analysis.
• Experience with retrieving and manipulating data within SAS and SQL.
• Strong analytical skills and critical thinking skills
• Strong communication skills, attention to detail and passion for excellence.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $54,940 - $98,440 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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