Job Description

As passionate about our people as we are about our mission. What We're All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. The Job At-A-Glance: This role as a Fraud Analyst is responsible for analyzing, detecting, and preventing fraudulent activities within digital banking channels. You will work closely with our product teams and financial institution customers to identify fraud patterns and help strengthen our fraud prevention strategies. The Job At-A-Glance: You will analyze transaction data, user behavior patterns, and emerging fraud trends to protect our financial institution customers and their end users. Working at the intersection of data analysis and financial security, you'll help identify and respond to fraudulent activities while contributing to the evolution of our fraud detection systems. A Typical Day: Monitor and analyze digital banking transactions for suspicious activities and patterns Investigate potential fraud cases using various analytical tools and techniques Create and maintain fraud detection rules based on emerging threats and patterns Generate regular reports on fraud trends, losses, and prevention effectiveness Collaborate with product teams to provide insights for fraud prevention feature development Support financial institution customers in understanding and responding to fraud incidents Maintain documentation of fraud schemes and investigation procedures Participate in fraud risk assessments and control reviews Analyze the effectiveness of existing fraud controls and recommend improvements Stay current with industry fraud trends and emerging threats What People Say About You: You have a strong analytical mindset and attention to detail You're skilled at identifying patterns in complex datasets You understand financial services operations and digital banking systems You can effectively communicate technical findings to various audiences You're proactive in identifying potential fraud risks You maintain composure while handling time-sensitive fraud incidents You collaborate well with technical and non-technical team members Technical Skills: Proficient in data analysis tools and SQL Experience with fraud detection systems and monitoring tools Understanding of digital banking operations and transaction flows Knowledge of anti-fraud technologies and authentication methods Familiarity with regulatory requirements related to fraud prevention Strong statistical analysis and pattern recognition skills Bring Your Passion, Do What You Love. Here's What We're Looking For: Typically requires a Bachelor's degree in computer science and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience. 2-4 years of experience in fraud analysis, preferably in financial services Experience with fraud investigation tools and techniques Understanding of digital banking systems and payment processes Knowledge of AML and fraud compliance requirements Strong analytical and problem-solving abilities Excellent written and verbal communication skills Preferred Qualifications: Certified Fraud Examiner (CFE) certification Experience with machine learning-based fraud detection systems Knowledge of cybersecurity principles and best practices Experience with visualization tools like Tableau or Power BI Understanding of authentication technologies and identity verification methods This position offers the opportunity to play a crucial role in protecting financial institutions and their customers while working with cutting-edge fraud prevention technologies. You'll be part of a dynamic team dedicated to staying ahead of emerging fraud threats in the digital banking space. The role combines day-to-day fraud prevention operations with the opportunity to influence the development of new fraud prevention features and strategies. You'll work closely with both product and customer-facing teams to ensure our fraud prevention capabilities remain best-in-class. This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs - "You Earned it" Click here to find out more about the benefits we offer. How We Give Back to the Community: You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes. At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Q2 Software, Inc.

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