The Franchise Business Coach is responsible for providing assertive, franchisee-centered guidance that prepares and supports an increasingly diverse community of franchisees to grow expeditiously, exponentially, and responsibly. The focus of this position is to engage franchise owners to build a solid foundation in the core areas of the business model to include but not limited to operations, sales, marketing, customer service, customer relationship management software, etc.
Are You the Right Fit?
All team members must possess the following attributes/values in high degrees and commit to our company culture:
Driven: Obsessed with performance, relentless, and driven. Focused on results and passionate about learning. Rejects the average.
Real: Willing to push back, while being authentic and accountable. Sees it, owns it, solves it, and does it.
Innovative: Possesses grit, moxie, and street smarts. Experienced problem solvers who see opportunities versus problems.
Vital: Dependable, committed, and supportive. Team players who collaborate and become part of the solution.
Enthusiastic: Puts people first, stays positive, and has fun. Shows care by uplifting and inspiring each other. Respects each other.
Essential Functions
?? Assist in the facilitation of training to promote a successful launch for all franchisees.
?? Assist in revising and improving training materials.
?? On a proactive and consistent basis, work hand-in-hand with Franchise Owners on operational execution to achieve revenue & profitability targets
?? Collaborate with the development, adherence, and execution of Franchise Owner operating plans
?? Utilize business intelligence tools into support of Franchise Owners so they understand how to successfully manage their businesses through metrics
?? Utilizes KPI data to analyze & respond to business trends and opportunities
?? Provide coaching, support and resources to Franchise Owners including standardized business processes and best practices.
?? Consult with and provide support to franchisees regarding daily business issues
?? Engage in immediate problem resolution and/or help franchise owners develop short-term action plans consistent with the franchise model to build a solid foundation
?? Conduct monthly calls with franchise owners to review progress as projected. Confirm understanding of key KPIs.
?? Proven ability and experience to consult with and influence experienced business owners and leaders.
?? Proven experience driving measurable performance results
?? Strong business acumen and ability to read and interpret financial statements and reporting tools.
?? Analyzes and interprets data, identifies areas of concern, and recognizes when there is a problem. Determines compliance within regulations, policies, and procedures. Identifies methods of resolution and options for corrective action.
?? Address compliance & performance issues as directed.
?? Perform other duties as required such as special projects or assignments to further assist with the franchisee's training and growth as assigned
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