Job Description

To accelerate growth and support high-quality program delivery, we are looking for a leader with a combination of healthcare program delivery experience and federal contracting acumen who has a passion for leading dynamic Program Management teams to achieve and deliver superior contract outcomes for Sedgwick Government Solutions (SGS) high profile federal customers.

The Federal Programs/Program Manager will lead a diverse team of clinical and non-clinical experts to build and nurture loyal, long-lasting relationships and manage the approach to providing services and achieving program outcomes for Federal Government clients. The scope of responsibility includes program delivery, quality control, financial management reporting, and client experience/satisfaction.

Overseeing program execution and client success, the program manager develops the plans and timelines for program deliverables, performance metrics, trend analysis, and identifies opportunities to improve efficiency, effectiveness, and experience. They will effectively build and maintain strong relationships with clients, as well as internal and external stakeholders.

Federal Program Manager Responsibilities

• P&L responsibility for assigned contract(s).
• Principle accountable leader for program execution and customer success, including responsiveness and engagement with key stakeholders.
• Plan, direct, and evaluate all program activities to ensure the SOW and KPIs are effectively delivered.
• Plans, monitors, and manages programs from implementation through termination of the contract.
• Leads with influence and cultivates strong, collaborative relationships with internal staff, subcontractors, and other stakeholders. Oversees and manages contract budget(s).
• Develop and maintain strategic long-term trusting relations with key accounts to accomplish growth and long-term company objectives.
• Provide support, guidance, leadership, and motivation to promote maximum performance.
• Support client relationships; build executive relationships; and support collaborative internal relationships.
• Ensure the continued satisfaction and success of SGS’s high-profile clients by overseeing the work of the account team, anticipating client needs, working internally to ensure deadlines for client deliverables are met, and helping clients meet program goals.
• Work with clinical management, SGS Managers, and team members from other business units dedicated to the same key client accounts to ensure successful delivery of the highest quality of services according to customer needs and objectives.
• Work closely with the project team to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Communicate the client's goals and represent the client's interests to the SGS project team.
• Provide regular two-way communication between the client and the SGS team through updated written instructions, internal meetings, and meeting minutes, to provide strong team representation and set proper client expectations.
• Is an effective team member; supports the team by pitching in at any level and effectively working across the organization to meet the needs of the business.
• Embraces change; maintains an open mind and is flexible and adaptable in the face of ambiguity and change.
• Ability to work independently, multitask, and adjust priorities.
• Proactively seeks opportunities to increase knowledge, skills, and abilities.
• Communicate clearly the progress of key client initiatives to internal and external stakeholders.

Federal Program Manager Qualifications

• BA/BS degree in business, health, or a related field is required.
• Relevant Advanced Degree or requisite experience is strongly preferred
• Certification in Project Management (PMP) or project management course work preferred
• Minimum of 12 years of related experience to include account/project management for complex national health care programs
• 10 years of recent supervisory experience and demonstrated leadership skills
• 10 years of direct experience managing federal contracts
• 10 years of experience in a relevant healthcare/health plan operations experience
• Excellent oral and written communication, including presentation skills
• Experience in delivering client-focused solutions with high-profile customers based on customer needs
• Strong technical and regulatory knowledge preferred

For a career path that is both challenging and rewarding, join Sedgwick Government Solution’s talented team. Taking care of people is at the heart of everything we do. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, and their customers. At Sedgwick Government Solutions, caring counts®. Join our team of creative and caring people and help us make a difference in the lives of others.

In addition to a competitive salary, comprehensive health and welfare benefits, tuition reimbursement, and incentive compensation, Sedgwick Government Solutions offers participation and vesting in a 401(k) plan with a company match. If you would like to contribute to our important mission and work collegially in a professional organization that values intelligence, integrity, and initiative, consider a career with Sedgwick Government Solutions.

To be considered for this position, please submit a resume, and complete the application.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.

Important Information

Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire.

Search Firm Representatives

Please be advised that Sedgwick Government Solutions (Government Solutions) is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to Government Solutions. All resumes submitted by search firms to any employee at Government Solutions without a valid written agreement and task order in place will be deemed the sole property of Government Solutions and no fee will be paid in the event that person is hired by Government Solutions.

Government Solutions strives to make our career site accessible to all users. If you need a disability-related accommodation to complete the application process, please contact Government Solutions regarding accommodations.

Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.

Sedgwick Government Solutions abides by the requirements of 41 CFR 60-741.5(a) . This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

Sedgwick Government Solutions abides by the requirements of 41 CFR 60-300.5(a) . This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

About Sedgwick

Sedgwick Government Solutions is a fully owned subsidiary of Sedgwick. Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. The company provides a broad range of resources tailored to clients' specific needs in casualty, property, marine, benefits, and other lines. At Sedgwick, caring counts; through the dedication and expertise of more than 27,000 colleagues across 65 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line. Privacy | Sedgwick Terms and Conditions | Sedgwick

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