Experienced BDC Agent – (Kelley Blue Book Specialist) Naperville, IL About Us The Buying Center is a rapidly growing vehicle acquisition hub that specializes in buying cars directly from the public. We are looking for an experienced BDC Agent with a background in KBB vehicle acquisition who can help us connect with private sellers and drive appointments. If you’re goal-oriented, confident on the phone, and have a passion for the automotive space, this is the opportunity for you. Responsibilities * Make 100+ outbound calls daily to potential vehicle sellers * Respond promptly to inbound leads via phone, text, and email * Set and confirm in-store appointments for vehicle evaluations * Manage CRM tasks, lead follow-ups, and documentation * Follow up with missed, canceled, and unsold opportunities * Deliver a customer-focused experience from first contact to appointment * Stay informed on used vehicle values and current market trends * Partner with buying agents to maximize acquisition volume Qualifications * Minimum 2 years of BDC or call center experience in automotive required * Vehicle acquisition experience required (e.g., CarMax, Carvana, KBB ICO, etc.) * Proven ability to handle objections and convert leads into appointments * Excellent communication, follow-up, and organizational skills * Motivated, team-oriented, and goal-driven * Strong CRM and lead management skills * Bilingual fluency required (Spanish/English preferred) What We Offer * Competitive base salary + performance-based bonuses * Career growth within a rapidly expanding buying center * Paid training and continued team support * PTO and benefits package (for eligible employees) * Positive, high-energy workplace Equal Opportunity Employer The Buying Center is proud to be an Equal Opportunity Employer. We prohibit discrimination based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, or veteran status.
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