Desktop Support Engineer L2 Job at SpikeIT Global Solutions, Inc., Newark, NJ

TDdlMUR4d0JPMVFvcEl3engyM25MSEZ1aXc9PQ==
  • SpikeIT Global Solutions, Inc.
  • Newark, NJ

Job Description



Desktop Engineer

3 days onsite

 

We are looking for a qualified Desktop Engineer for the 1st shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Involves some travel to other NJT sites.

Support and troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

• Install hardware and software on workstations.

• Set up and maintain network and telecommunications systems.

• Troubleshoot LAN, server, wi-fi and connectivity issues.

• Utilize ticketing system, when necessary.

• Manage Windows Active Directory and Exchange.

• Re-image computers, perform data migrations and restorations.

• Work closely with other IT employees on system maintenance and configuration projects.

• Work closely with other SLA employees on interdepartmental projects.

• Maintain accurate asset management records.

• Work with vendors and manufacturers on repair and maintenance of IT equipment.

 

Requirements

  • College degree and/or 4-6 years' experience.
  • Ability to help employees solve hardware and software problems.
  • Experience with Windows Active Directory& Office 365.
  • Service Now experience preferred
  • Experience troubleshooting network issues in large office setups.
  • •Experience supporting and troubleshooting printer systems.
  • Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
  • Strong customer service and communication skills.
  • Experience with a scripting language preferred.
  • Must be able to work on Saturdays and certain Holidays.
  • Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
  • MDM experience, specifically Airwatch, is a plus.

 

 

Regards,

Hameed Shaikh

Additional Information



All your information will be kept confidential according to EEO guidelines.

Job Tags

Holiday work, Contract work, Remote job, Day shift, Saturday,

Similar Jobs

Uber

On-Demand Driving Entrepreneur (Hiring Immediately) Job at Uber

 ...to supplement your part time or full time income. Additional Documents to Drive ~ A valid US Drivers license ~ Proof of residency in your city, state, or province ~ Proof of vehicle insurance if you plan to drive your own vehicle *Depending on your city... 

Baptist Health

Drug Shortage Pharmacist - Hybrid Role Job at Baptist Health

 ...Description: Baptist Health is looking for a Drug Shortage Pharmacist to join our pharmacy...  ...is a hybrid role working on-site and remote. Identification of possible drug...  ...pharmacy leadership, clinical, operational, safety and procurement teams to identify and review... 

Paws and Claws

Pet Sitter - Cat Sitting, Dog Walking, and Overnight Sitting Job at Paws and Claws

 ...services? Do you love animals (especially dogs and cats)? We need people like YOU to...  ...Claws is an in-home pet sitting and dog walking service. We're looking for great people who...  ...Skills Needed: Professional training experience not required, but must be knowledgeable on... 

Wegmans Food Markets

Retail Sales Associate Job at Wegmans Food Markets

 ...Webster, NY Address: 900 Holt Road Pay: $16 - $16.50 / hour Job Posting: 02/07/2025 Job Posting End: 02/22/2025 Job ID:R0236534 we are a food market where you make the difference At Wegmans, were on a mission to help people live healthier, better lives through exceptional... 

Castillon Agency

Remote Life Sales Agent - No Experience Job at Castillon Agency

 ...opportunity or just beginning your career, we offer a chance to showcase your abilities and achieve professional growth. No Experience Necessary This position is open onlyto US Residents residing in the United States All necessary training and licensing expenses...