Job Description

Job Description

Job Description

D.P.Dough 

Delivery Driver

Historically Fun Facts!  

• Discovered: At the Big E. [the largest fair in the Northeastern United States- Springfield, MA] 
• When: Early 1980’s 
• Who are the master minds behind these delicious calzones? D an Haley and his mom, P enny.  

[ D an + P enny = D.P.Dough] 

• 1987: 1st D.P. Dough restaurant opens in Amherst, MA [UMass] 
• Today : More than 23 D.P. Dough restaurants are located on college campuses throughout the U.S. 
•  

Our Mission Statement:

To exceed the expectations of our customers by providing great customer service, fast delivery, and crazy late hours; and to have a blast while we are doing it! 

Our Core Values:  

• Integrity. We believe in doing things the right way, even when no one is watching. We will always act with absolute honesty and integrity.  
• Fairness. We believe in the golden rule of, “Do unto others as you would have them do unto you.” We treat our franchisees, vendors, employees, and customers the same way we would want to be treated.  
• Accountability. We are all humans, and make mistakes from time to time. If we make a mistake, we will accept responsibility for it and Make It Right .  
• Work Ethic. The business of calzones can operate at a very fast-pace ! When times get busy, we believe in powering through, not making excuses, and getting the job done. 

Job Description:  

Position Overview: The Kitchen Team is responsible for assuring that every customer of D.P. Dough receives  consistent , great tasting food in a timely  manner. This means adhering to menu recipes, staying focus ed on order times, and being  committed to a high-quality guest experience. All D.P. Dough Team Members also  take orders and run the cash register and Point of Sale (POS)  System. Team Members must have the ability to ensure accurate accounting of all transactions. Our guests expect their cash and credit card transactions to be  100% accurate . 

Tasks:  

• Provide a great experience to every customer!  

• Comply with all menu recipes, quality standards, and food service safety standards.  

• Comply with all company policies and procedures.  

• Follow opening and closing procedures of each work station, including side work.  

• Serve as an ambassador for D.P. Dough.  

• Work as an active team member with the entire team.  

• Successfully complete the training program. 

Duties:  

§  Make deliveries of our product to residential and commercial locations.

§  Learns the names and personally recognize our regulars.

§  Cross-training for other positions as needed such as phone order taker, and order preparation.

§  Record completed delivery orders accurately and immediately after receipt into the register or POS system.

§  Accept guest payment, process credit card charges and make change (if applicable).

§  Clean and maintain equipment and work area associated with the job function.

§  Report all equipment problems and maintenance issues to restaurant manager.

§  Assist the restocking and replenishment of product and supplies as stipulated in the shift duties.

§  Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor. 

§  Be able to prioritize best routing for more than one delivery at a time.  

REQUIREMENTS:  

• Enthusiasm. Stay positive. Great employees have positive attitudes.  

• Sense of Urgency. Complete necessary tasks and jobs in a timely manner.  

• Dependability. Consistently show up ready to work when scheduled.  

• Job Knowledge. Perform all elements of your job to the greatest extent possible.  

• Awareness. Be attentive to what's going on around you and which task at hand is the priority.  

• Initiative. Maintain a willingness to go outside your job description duties to do what needs done.  

• Capacity and Quality of Work. Perform well during high stress, high volume periods while maintaining excellent service and quality.  

• Personal Appearance. You are an ambassador of the D.P. Dough brand. Look the part! 

Hours of Operation: 4PM-2AM (3AM Thurs, Fri and Sat) 

Availability: Flexible Late Nights & Weekends are a MUST!  

*You must also show proof of transportation and be physically able to lift up to 25 pounds.  

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