Customer Support Quality Specialist - German Job at Alpha Talent Solutions, Malta

THJPeUNSb0hNMU10cllJenhXYmhMM050aHc9PQ==
  • Alpha Talent Solutions
  • Malta

Job Description

We are seeking a proactive Quality Assurance Specialist to join our multilingual Customer Support Department based in MALTA.

In this role, you'll be supporting our German and Austrian sales teams and will play a crucial part in maintaining service excellence, identifying improvement areas, and supporting training strategies to uplift the teams overall performance.

Your Role:

  • Review customer interactions and assess adherence to internal standards.
  • Deliver insightful feedback to team leads and contribute to coaching efforts.
  • Monitor trends through detailed call analysis and performance tracking.
  • Collaborate with the Learning & Development team to address skill gaps.
  • Recommend actionable improvements that enhance service delivery and efficiency.
  • Stay updated with QA trends and help refine our internal processes.

Who You Are:

  • A QA professional with at least 2 years experience, ideally in a call center or sales support setting.
  • Organized, analytical, and driven by quality outcomes.
  • Fluent in German and English (spoken and written).
  • Tech-savvy with experience using Microsoft Office and QA reporting tools.
  • A team player who thrives in a fast-paced, evolving environment.

Job Tags

Similar Jobs

Powerback Rehabilitation

Occupational Therapist (Journey Travel) - OT Job at Powerback Rehabilitation

 ...Occupational Therapist (Journey Travel) - OT at Powerback Rehabilitation summary: The Occupational Therapist (Journey Travel) at Powerback provides therapy services across various locations nationwide, supporting rehabilitation for older adults and children. This role... 

*US AMR-Jones Lang LaSalle Americas, Inc.

Central Utility Plant Operator Job at *US AMR-Jones Lang LaSalle Americas, Inc.

 ...Central Utility Plant Operating Engineer New London CT As a Central Utility Plant Operating Engineer you will be required to monitor and control the Central Utility Plant (CUP) equipment by utilizing all provided Building Monitoring Systems and manual controls... 

Cortland Dental & Braces - a Benevis company

Delivery Driver Job at Cortland Dental & Braces - a Benevis company

 ...DoorDash Delivery Driver at DoorDash summary: As a DoorDash Delivery Driver, you operate independently to deliver food and other items from local businesses to customers. You have the flexibility to work on your own schedule, using your choice of transportation such... 

Sales Match

Support Desk Associate Job at Sales Match

 ...Job Title: Remote Support Desk Associate Hourly Pay: $21 -$27/hour Summary:...  ...Support Desk Associate to provide friendly, entry-level assistance to customers and internal...  ...inquiries through email or chat, offer basic help like password resets and resource... 

ProKel Mobility

Driver Non CDL Job at ProKel Mobility

 ...reliable, safe transportation. If you love helping people and driving come work with us! ProKel Mobility is are proud to offer...  ...in a drug-free work environment Position Requirements: NO CDL required Must be at least 21 years of age Must have a current...