You’re a relationship-builder at heart, but you think like a strategist. You don’t just manage accounts - you own outcomes. You’re proactive, organized, and thrive in fast-paced startup environments. You know how to make clients feel heard, valued, and supported, and you’re hungry to grow - yourself, your book of business, and the impact Spoke has on every client we serve.

You’ve worked in environments where priorities shift quickly, clients demand more than check-ins, and success means driving measurable results. You take initiative, deliver crisp communication, and get a thrill from solving client problems before they escalate.

💼 Client Champion: You build real relationships. Clients trust you because you listen , you follow through , and you deliver . 

🧠 Strategic Advisor: You go beyond task management. You understand your clients’ industries, challenges, and goals - and connect the dots between their needs and our capabilities.

📈 Growth Mindset: You’re always looking for opportunities to do more, improve client outcomes, and grow accounts.

⚙️ Startup-Ready: You thrive in ambiguity, take full ownership of your work, and don’t need someone watching over your shoulder to move fast and with intention.

💬 Strong Communicator: Whether it’s a QBR deck or a sporadic client call, you’re clear, concise, and thoughtful.

🤝 Team Player: You collaborate naturally across functions and know how to delegate, escalate, and get results through others.

🧩 Organized & On Top of It: Clients rely on you to keep things moving. You don’t let things fall through the cracks - and you don’t need reminders.

🚀 Own the Client Relationship

• Manage a portfolio of growth-stage, venture-backed startup clients.
• Conduct regular check-ins and business reviews to uncover opportunities for growth.
• Serve as the day-to-day point of contact and internal advocate for your clients.

📊 Drive Outcomes & Retention

• Understand client goals and ensure we’re aligned on success metrics.
• Monitor health indicators and mitigate risks before they impact retention.
• Build renewal strategies and own the renewal process end-to-end.

🔍 Expand & Add Value

• Identify opportunities to expand existing accounts by introducing new roles, services, or tapping into other business units within the organization. 
• Turn satisfied customers into brand advocates and referral engines.

🤝 Be the Voice of the Customer

• Gather feedback, surface insights, and advocate for product or process improvements.
• Work closely with internal teams (Recruitment, Onboarding, People Ops) to ensure service quality.

🛠 Process & Reporting

• Maintain clean and accurate records in our CRM.
• Share updates on account health, risks, and expansion opportunities in internal syncs.

✔ 4 - 5 years of experience in a customer success, account management, or client services role (tech/startup experience a plus)

✔ Strong relationship management, communication, and problem-solving skills

✔ Experience with CRMs and client health tracking tools

✔ High degree of ownership, accountability, and self-sufficiency

✔ A genuine passion for supporting startups and growing accounts

We partner with high-growth, venture-backed technology startups, providing tailored staffing solutions that help them scale. Our approach isn’t about just filling roles—it’s about building relationships that drive growth.

🚀 Be Part of a High-Growth Company: We’re expanding rapidly and need go-getters who thrive in a startup environment.

🤝 Flat, Collaborative Culture: We value your input—no corporate red tape here.

🌎 Hybrid Flexibility: 3 team days - Tuesday, Wednesday, and Thursday at Capital Factory in downtown Austin (networking, beer on tap, rooftop pool!), and the rest is up to you.

🏖 Unlimited PTO: We trust you to manage your time and maintain a healthy work-life balance.

Salary $70-80k OTE