Customer Service Team Lead - Bilingual at Uline, Inc. Chicago, IL Job at Uline, Inc., Chicago, IL

SkxPMENCRUhQRkVvcUlNMXoyUG1KSEpoaEE9PQ==
  • Uline, Inc.
  • Chicago, IL

Job Description

Customer Service Team Lead - Bilingual job at Uline, Inc.. Chicago, IL. Customer ServiceTeam Lead - Bilingual Pay from $28 to $35 per hour with significant growth and earning potential! KenoshaBranch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer service - at Uline! As a Bilingual Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love. Better together! This position is on-site, and we are looking for people who share our passion. Position Responsibilities Coach and develop Bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics. Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success. Provide feedback to management on processes improvements that increase efficiency and customer satisfaction. Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching. Handle escalated customer issues and provide weekly support for customer interactions. Minimum Requirements High School diploma or equivalent required. Bachelor’s degree preferred. 3+ years of customer service experience. 2+ years of experience in a leadership / supervisory role preferred. Effective communication skills. Bilingual (English / Spanish) - Fluent in both verbal and written forms. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one ! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks Café featuring affordable daily meal options from local restaurants. On-site fitness center and beautifully maintained walking paths. Best-in-class, clean, modern facilities. About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations. Uline is a drug-free workplace . EEO/AA Employer/Vet/Disabled

#LI-AP3

#LI-IL001

(#IN-KNMANC)

By applying, you consent to your information being transmitted by Jooble to the Employer, as data controller, through the Employer’s data processor SonicJobs. See Uline, Inc. Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at #J-18808-Ljbffr Uline, Inc.

Job Tags

Hourly pay, Local area,

Similar Jobs

Aquent

Bilingual Copywriter Job at Aquent

Job Title: Bilingual Copywriter (Spanish) Client Location: Remote (CST Hours) Starting: 11/03/2025 Minimum Pay (per hour): 34.00 Maximum Pay (per hour): 34.50 Firm, non-negotiable: No Hours: Part-time Duration: 3 months with possible extension ...

Tilled

Junior Software Engineer Job at Tilled

 ...Position Summary: We are looking to add an entry-level engineer to our team. Youll work directly with our Director of Engineering and...  ...with foundational software development concepts including writing code, working with APIs and databases and basic debugging and... 

Wiraa

Graphic Designer (2D & Motion) Job at Wiraa

 ...a collaborative environment where innovation thrives. Learn more about us: About The RoleWe are looking for a skilled 2D Graphic and Motion Designer to join our performance marketing team. In this role, youll be instrumental in developing both static and motion visual... 

Costco Wholesale

Gas Station Attendant Job at Costco Wholesale

OverviewGas Station Attendant role at Costco Wholesale. Monitors gas pumps, traffic flow, storage...  ...package of benefits including paid time off, health benefits (medical/dental/vision...  ...level: Not ApplicableEmployment type: Full-timeJob function: Management and Manufacturing... 

Village Properties

Marketing Assistant / Associate Job at Village Properties

 ..., In-Office (MondayFriday, 8:30 AM5:00 PM) Compensation: 50,000 - 65,000 annually DOE About the Role Were seeking a Marketing Assistant to contribute to our Marketing Department. This is a hands-on, detail-oriented role for someone who is organized, creative...