Customer Service Retention Associate Job at Evercare Protection, Saint Charles, MO

S2JlekN4MERPVjR0cElneHhHM25MSDVvaXc9PQ==
  • Evercare Protection
  • Saint Charles, MO

Job Description

Overview: As a Customer Service Retention Associate, you will play a crucial role in ensuring customer satisfaction and loyalty through effective communication and problem-solving skills. Your primary responsibility will be to engage with customers who are at risk of leaving our services, understand their concerns, and provide solutions that align with their needs. This role requires empathy, resilience, and a proactive approach to customer retention.

Starting at $17.50 plus bonuses!

Sign-On Bonuses are available for candidates with the right experience.

Key Responsibilities:

  1. Customer Engagement: Proactively reach out to customers who are considering canceling or are dissatisfied with our services.
  2. Problem Resolution: Listen actively to customer concerns, empathize with their situation, and work towards mutually beneficial solutions.
  3. Retention Strategies: Implement retention strategies and offers to incentivize customers to stay, based on their needs and feedback.
  4. Relationship Building: Build strong relationships with customers to foster loyalty and trust in our brand.
  5. Documentation and Reporting: Maintain accurate records of customer interactions, feedback, and resolutions. Provide regular reports on retention metrics to management.
  6. Collaboration: Work closely with other departments such as sales and product development to address underlying issues contributing to customer dissatisfaction.
  7. Continuous Improvement: Identify opportunities for process improvements based on customer feedback and market trends.

Skills and Qualifications:

  • Proven experience in customer service or a related role.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and a solution-oriented mindset.
  • Empathetic and patient approach to handling customer concerns.
  • Ability to work independently and as part of a team.
  • Proficiency in CRM software and other customer service tools is a plus.
  • High school diploma or equivalent; additional education or certification in customer service is advantageous.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Positive and inclusive work environment.

We are an Equal Opportunity Employer.

Job Tags

Relocation bonus,

Similar Jobs

GDI Services Inc US

Supervisor-Union Job at GDI Services Inc US

Job Description Job Description GDI provides best in class integrated, high level, facility maintenance services to The United States and Canada. We have more than 30,000 team members who will effectively contribute to the success of ours and our customers businesses...

Hammes Staffing

Hotel General Manager Job at Hammes Staffing

 ...Job Description Job Description We believe hospitality is more than a service, it's a feeling. A ell-recognized hotel is seeking a General Manager for one of the locally owned and operated hotels in the Charleston, SC area. Pay range is $65K-$80K based on experience... 

University of Alaska Fairbanks

Community Service Officer (CSO)- UAF Police Department Job at University of Alaska Fairbanks

 ...Community Service Officers (CSOs) are part-time student employees. The position consists of patrolling campus buildings and grounds, securing rooms and labs as required. CSOs provide security escorts and vehicle assists as well as supporting sworn police officers with... 

Marquette Management

Property Accountant/Bookkeeper Job at Marquette Management

 ...Immediately!!! Sign-on Bonus: $500 Marquette Management, Inc. ( one of the nation's most innovative property management companies, is seeking an experienced Property Accountant/Bookkeeper in Woodbury, MN . This role includes handling accounts receivable and accounts... 

MSAD #60 (North Berwick)

Half Time Asst. Director of Transportation/Half Time Bus Driver Job at MSAD #60 (North Berwick)

 ...transportation in a school district -Current CDL with a bus driver endorsement -Must have clean driving record. -CHRC and Fingerprinting are REQUIRED Job Type: Full-time Pay: $23.38 - $29.33 per hour Benefits: * Dental insurance * Flexible spending...