Job Description

Job Description

Job Description

A Japanese company ( metal cutting industry ) is hiring a customer service representative. 

Japanese bilingual preferred, but NOT required, but must have interests in Japanese culture. 

Job Type: Full-time

Full Job Description
This is an industrial tooling company located in Elk Grove Village, IL. They are a global supplier of precision metal cutting tools and machine tool accessories. They design, manufacture, and markets premium high-precision tooling systems and solutions for North
American manufacturing industries such as Automotive, Aerospace, Agriculture, Energy, IT, and many others.

They are currently looking to expand our customer service department with the addition of a customer service representative.

Responsibilities and Duties
 Communicate with customers via phone and email in a professional manner.
 Provide knowledgeable answers to questions about products, pricing, and availability.
 Create quotes for customers and sales team.
 Accurately process and enter customer orders into the system.
 Respond to shipping inquiries and answer order status questions.

Qualifications and Skills
 High school Diploma or equivalent
 US work authorization
 Proficient customer service skills
 Excellent verbal, and written communication as well as problem solving skills
 Excellent interpersonal skills and the ability to work well in a team setting
 Knowledge of customer service principles and practices
 Excellent data entry and typing skills
 Strong organizational skills and attention to detail

Benefits:
 401(k)
 401(k) matching
 Dental Insurance
 Health Insurance
 Short term/Long term disability insurance
 Life insurance
 Paid time off
 Year-end profit-sharing bonus

Schedule:
 8AM to 5PM
 1 hour of lunch
 Monday to Friday

Job Tags

Full time, Temporary work, Monday to Friday,

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