**Customer Service Manager - Bloomington, CA**
CAROUSEL_PARAGRAPH
* Bloomington, California
* Sales
* 257426BR
** Share Job**
** Job Description**
**Auto req ID:** 257426BR
****Job Description****
The Customer Service Manager contributes to the success of Frito-Lay North America by leading a team of frontline employees to merchandise orders to key customers in a fast-paced direct store delivery environment. The job is in a physical work environment with varying length work days/schedule. In the CPG industry, weekends and holidays are often our most demanding days. Candidates must be willing and prepared to work weekends and holidays as is required. Upon completion of the training program, you will share responsibility for all aspects of managing a team of Customer Service Specialists (CSS) and Customer Service Specialists Leads (CSS Leads) with varying levels of experience and education. You will be responsible for administrative and technical support, as well as facilitating information. This role must manage multiple tasks simultaneously. The Customer Service Manager must be able to analyze situations accurately taking effective action under narrow time constraints. It is imperative that you have strong leadership skills, good communication skills and thrive in a fast-paced, constantly changing work environment.
**Key Responsibilities:**
* Successfully interact with Customers and anticipate potential customer issues, apply contingency planning to avoid customer dissatisfaction
* Lead district meetings to brief the frontline employees on scheduling and meeting delivery goals
* Conduct one-with-one meetings with CSSs to discuss performance
* Conduct "work-withs" and coaching sessions with CSSs to develop their customer service skills
* Manage schedules and scheduler tools for all direct reports
* Coach CSSs to successfully service accounts
* Collect, chart and interpret statistical data; manage multiple tasks simultaneously
* Manage multiple priorities while allocating resources between accounts
* Help employees prioritize the work and promote teamwork
* Supervise daily operations, delegate tasks and monitor progress
* Set productivity and service targets, measure performance to drive accountability
****Qualifications/Requirements****
* Bachelor's Degree
* Authorized to work in the United States on a permanent basis
* Must be 21 years of age or older
* Clean driving record for the past 3 years
* Must pass a drug screen and background investigation
* Department of Transportation (DOT) physical and/or certification may also be required
* Ability to work a flexible schedule including early mornings, evenings and/or weekends and holidays.
**Desired Knowledge, Skills, and Abilities:**
* Degree preferably in Business Administration, Sales, Marketing, or related major
* Demonstrated leadership ability
* Highly motivated self starter
* Skilled at managing financial results
* Prior related experience, preferably in Food /Beverage, DSD/Retail, etc.
* Prior experience leading a team of people
**Relocation Eligible:** Not Eligible for Relocation
**Job Type:** Regular
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity
Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.
If you'd like more information about your EEO rights as an applicant under the law, please download the available & documents. View
Please view our Anonymized data is stored for redirects to the career site tracking successful searches leading to job applications in effort to measure effectiveness of partners in sourcing job candidates and job searches. We request use of anonymized data to improve your experience on our site.
page.
Overview: Kings Dominion is looking for talented, high-energy individuals to bring everyones favorite nightmares to life! If you enjoy scaring, come join the ranks of the Army of Darkness! Specialty positions have you scare our guests in a unique way by using training...
...Chief Development & Sustainability Officer About the Company Thriving wetland conservation & research center Industry Non-Profit Organization Management Type Non Profit Founded 1938 Employees 201-500 Categories Association Communities...
...environment that inspires new ideas, promotes ownership and experimentation, and supports highly motivated individuals to be truly creative. Rezolut will provide equal consideration for employment to all qualified applicants without regard to their race, religion,...
...Description Location: UCHealth Parkview Outpatient Surgery Ct, US:CO:Pueblo Department: Parkview Outpatient Center FTE: Full Time, 1.0, 80.00 hours per pay... ...experience. ~ State licensure as a Registered Nurse (RN). Basic Life Support (BLS) Healthcare Provider...
...at Lake Lawn Resort. Responsible for preparing and plating food items served in the main restaurant to the recipe standards set by... ...restaurant menu items and areas of responsibility as to the amount of prep, quality of product and cleanliness of area. Assisting with...