Job Description

Credentialing And Support Specialist - Full-Time

Capital City Nurses, a Care Advantage Inc. company, is seeking a Credentialing and Support Specialist to join our team and help drive our mission of delivering exceptional home care services across Maryland, DC, and Northern Va.

This full-time leadership role is primarily based out of our Chevy Chase, MD office and will provide strategic operational support across all three markets.

We are looking for a highly motivated, passionate, and experienced healthcare credentialing professional who thrives in a dynamic, multi-state environment and is ready to make a meaningful impact. If you are a proven leader with a strong healthcare credentialing background, this is your opportunity to be part of a winning team. We offer a competitive salary, opportunities for growth and advancement, and the chance to help shape the future of home care.

Job Summary:

The Credentialing and Support Specialist work collaboratively with all employees and leaders to effectively support the company through monitoring and maintaining caregivers' and nurses' credentials. This position reports to the Senior Credentialing and Support Specialist and the Director of Client Services. This position is required to promote and maintain programs that support federal, state, and local regulations and laws, in addition to adhering to all company policies and procedures. This position promotes and supports the company's core values of compassion, a positive attitude, respect, and excellence.

Essential Job Responsibilities:

• Monitor and maintain caregiver credentials and expiration dates
• Update credentials in AlayaCare
• Distribute expiring credentials monthly report
• Work with the coordinating team to get updated credentials and ensure that caregivers with expired credentials are not working
• Assist caregivers with updating their credentials and monthly trainings
• Faxes credentials and maintains relationship with/for specific facilities in which active clients reside
• Follow up with facilities about their credentialing policies
• Follow up with caregivers who have not worked with CCN within the last month.
• Participate in the delivery of Caregiver Academy curriculum
• Interview potential new caregivers
• Maintain caregiver record information and notify Payroll, HR and/or coordinators as appropriate
• Complete caregiver evaluations as required
• Assist with scheduling as needed
• Ensure Monday need to fills are staffed by COB on the previous Friday
• Support office operations as assigned

Requirements:

• High School Diploma or equivalent; related college degree preferred
• Excellent customer service skills
• Supervisory experience preferred.
• Ability to apply and analyze data as it pertains to quality and compliance metrics
• Comfortable working collaboratively in cross-functional teams
• Ability to communicate effectively, both verbally and in writing, with all levels of an organization

Join us, if you are ready to take the next step in your career and be part of a dedicated team, we invite you to apply today!

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