Job Description

About the COOL company

At the COOL company, we believe in creating a win-win environment where everyone benefits. We are committed to ensuring users, publishers, franchisees, and advertisers all have a better experience and achieve more than they ever thought possible through our innovation, advanced AI, groundbreaking advertising technology, and teams of inspired experts. Our every move, expansion, acquisition, and upgrade is done to provide that better experience for an ever-growing list of satisfied clients and users all over the world.

Brands under the COOL company include ADventori, a data-driven, creative ad server capable of personalizing, automating, measuring, and optimizing digital ads and placements for advertisers; Balihoo, a complete advertising management platform for franchise and network businesses; COOL Media, a managed service solution for agencies and brands to reach and measure audiences; Insticator, a premier SSP and engagement platform for publishers; and OKO Digital, delivering website and app publishers everything they need to maximize their ad revenue.

Collectively, the COOL company reaches over 350 million consumers monthly across their network of premium publishers and advertisers, including Disney, Hyundai, Air France, Kohler, Suzuki, Acer, Pearle Vision, Trek, Brita, Viking Cruises, MLB, Playmaker, Blitz, Evolve Media, and more. Under the former umbrella of Insticator, the COOL company is a proud 7x recipient of the Inc 5000 list of America's fastest-growing private companies, a 2x recipient of Deloitte's Fast 500, recognized on Crain's New York Fast 50 list, recognized by Digiday's Digiday Media Awards as a company working to modernize digital media, and awarded as one of AdWeek's Top 10 Fastest Growing Solution Providers globally.

Our Core Values

At the COOL company, we believe in being C.O.O.L.:
Creative - we look to find solutions that others can’t and new ways of doing things that are smarter, faster, better and more efficient.
Open-minded - we’re always evolving and keep an open mind as to new ways of doing things, new solutions and new processes that can help us.
Optimistic - The glass is always half full :) as a growing tech startup we’re always faced with new challenges, we overcome them because we see them as opportunities.
Leaders - We look for drivers, people who like to set the pace of the organization, who don’t simply go with the flow, you’re setting a fast impact pace and holding others to it. We look for speed, impact, and setting the industry benchmark.

We creatively integrate new elements in innovative combinations, fueled by our optimism to drive success. Our open-mindedness allows us to embrace new ideas and approaches, empowering us to lead our industry through bold initiatives. That’s the attitude we bring to work with us every day, and it’s what we expect from everyone who works here.

That’s just part of the values that drive us to greatness. We also believe in this trio of truths that inform every decision we make and everything we do:

• Sleeves Up: At the COOL company, we provide you with the autonomy and creativity needed to own your role. We encourage iteration where necessary so that you can drive massive impact.
• 100% Viewability: the COOL company is passionate about open feedback at all levels of the company. This allows us to fail fast, create in real-time, and build an open company culture.
• Be Defiantly Great: We're defiant, and that's in our blood. Challenging the status quo is a central part of who we are. We're capable of much more than what others deem impossible.

About the Role

As a Client Services Director at COOL Media, you will build and lead a team dedicated to delivering best-in-class programmatic media solutions for our clients. You will be responsible for building and nurturing strategic relationships, ensuring that client objectives are met with innovative strategies that incorporate COOL Media’s unique solutions including our CTV Attribution dashboard. You will drive business growth by aligning client needs with COOL Media’s solutions, fostering collaboration across internal teams and ensuring outstanding service. This role requires a blend of leadership, strategic thinking and a passion for driving measurable success for our clients.

This is an exciting opportunity to make an impact in a company in a critical position within digital video and mobile video advertising, both of which are the fastest growing categories of digital advertising in the US and UK.

If you thrive in a flexible yet fast-paced environment and are looking to work with an innovative and dynamic team, we'd love to hear from you.

Responsibilities and Duties

• Partner with sellers to implement service models and process to support new business in US & UK markets.
• Build relationships and maintain trust with agency and brand partners, cementing COOL Media as an indispensable part of their media plan by providing exceptional customer service.
• Provide clients with post-campaign services (comprehensive recaps of campaigns, making recommendations for future campaigns, providing further data and information to the client/agency).
• Daily tasks including yield and margin management, campaign set up, gathering creative, weekly delivery reporting, and managing day-to-day issues. Monthly tasks include invoicing and revenue reporting.
• Lead kick off calls with clients to make sure all campaign expectations can be met.
• Coordinate the collection of all assets from the agency; ensure all assets are in house and functioning properly.
• Work closely with the media trading teams to ensure campaigns are exceeding KPI’s and all deliverables are being met.
• Serve as the first point of contact for all agency requests regarding all live campaigns.
• Work with Sellers to advise on strategy for upcoming campaigns.
• Partner with sellers to design strategic proposals that deliver real business results for our clients.
• Provide ongoing product direction to the development team for the CTV dashboard based on client needs.
• Provide actionable recommendations to clients that result in client retention and business growth.
• Build and lead a team of client service professionals to support our growing client roster.

Professional Competencies

• 5+ years servicing advertiser clients in the programmatic ecosystem.
• Experience at companies providing managed service programmatic solutions is strongly preferred.
• Expert communication and presentation skills, with ability to turn media performance data into compelling, actionable stories.
• Provides credible, informed consultation to clients on industry best practices and trending topics such as data privacy and media attribution.
• Experience with tag management systems and pixels.
• Experience working in major DSPs (Xandr experience a plus!).
• Experience working with Dynamic Creative Optimization is a plus!

Cultural Competencies

• Must be able to work primarily between the hours of 9:30 AM - 6:30 PM ET.
• Must have a player/coach mentality, willing to both execute and lead.
• Ability to juggle multiple projects concurrently and set and meet deadlines.
• Skilled at receiving and providing direct feedback.
• Collaborative mindset and great teamwork skills.
• Entrepreneurial & adaptable; great learning skills.
• Curious, research-minded, data-informed.
• Able to search for possible solutions and apply them.
• Creative confidence.
• Proactive communicator.
• A sense of humour and a love of online culture.
• Thrives in a start-up culture.

Benefits

• Competitive Salary.
• Health, Dental and Vision Insurance.
• Annual Performance Bonus.
• Paid Time Off.
• Company Holidays.
• Flexible work schedule.
• 401k.

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