We are looking for a friendly, tech-savvy, and customer-focused Live Chat Agent / Customer Service Representative to join our support team. In this role, you will serve as the first point of contact for customers, providing real-time assistance via live chat and ensuring a seamless and positive experience for every interaction.Key ResponsibilitiesRespond promptly and professionally to customer inquiries through live chat.Provide accurate information about products, services, and policies.Troubleshoot basic technical issues or order-related concerns.Escalate complex problems to the appropriate internal teams.Maintain clear and detailed records of customer interactions.Meet performance metrics such as response time, customer satisfaction, and resolution rate.Stay up to date on product knowledge, system updates, and company policies.Deliver personalized and empathetic support to ensure a positive customer experience.RequirementsHigh school diploma or equivalent (college degree preferred).Previous experience in customer service or a similar role (live chat experience is a plus).Typing speed of at least 40 WPM with a high degree of accuracy.Comfortable using CRM software, live chat platforms, and standard office tools.Ability to work flexible hours, including evenings, weekends, or holidays if needed.Desired SkillsExcellent written communication skills with proper grammar and spelling.Strong problem-solving abilities and a solution-oriented mindset.Ability to multitask and manage multiple chat conversations simultaneously.Patience, empathy, and a positive attitude in handling customer concerns.Team player with a proactive approach to learning and improvement. recblid pd5b9imen7r71ihgm3qw6r670andk7 Biopharmcatalyst Biotechnology Company
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