Call Center Agent- Experience Preferred - Bilingual (English/ Spanish) Job at Nirvana Healthcare Management Services, West Orange, NJ

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  • Nirvana Healthcare Management Services
  • West Orange, NJ

Job Description

Job Description:

Join our dynamic team at Nirvana Healthcare Management as a Call Care Navigator in our Client Communication Call Center. We are looking for motivated individuals who are passionate about providing excellent customer service and have a keen interest in healthcare.

Responsibilities:

  • Handle inbound and outbound calls in a professional and courteous manner.
  • Assist patients and healthcare providers with inquiries, appointment scheduling, and medical information.
  • Taking messages for Providers.
  • Document all interactions and maintain confidentiality of patient information in accordance with HIPAA guidelines.
  • Making audit calls.

Requirements:

  • High school diploma or equivalent.
  • Proven customer service experience in a call center environment, preferably in healthcare preferred
  • Excellent communication skills, both verbal and written.
  • Ability to multitask, prioritize, and manage time effectively.
  • Bilingual proficiency (English and Russian or English and Spanish).

We Offer:

  • Competitive compensation package.
  • Comprehensive benefits including health insurance, retirement plans, and paid time off.
  • Supportive work culture focused on professional development and continuing education.
  • Opportunity to work in a growing field with a focus on improving patient outcomes.
  • Two (2) weeks paid training.
  • Uniforms provided.

Working Hours:

  • Monday through Sunday 9am-5pm (rotating weekends). 1 late night shift required weekly.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Commensurate with experience

Expected hours: 37.5 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Vision insurance

Schedule:

  • Evening shift
  • Monday to Friday
  • Weekends as needed

Experience:

  • Customer service: 1 year (Preferred)

Ability to Commute:

  • Essex County, NJ (Preferred)

Job Tags

Hourly pay, Full time, Monday to Friday, Sunday, Afternoon shift,

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