Business Process Analyst Job at PMO Partners, LLC, Boston, MA

TGJlK0RSOERPVk1wcTRrM3oyRG9MWFpwZ3c9PQ==
  • PMO Partners, LLC
  • Boston, MA

Job Description

Job Summary:

We are seeking a detail-oriented and analytical Business Process Analyst to evaluate, design, and implement efficient business processes and workflows across the organization. This role works closely with cross-functional teams to identify areas of improvement, analyze existing systems, and drive process enhancements that support organizational goals. The ideal candidate brings experience with ServiceNow , understands call center operations , and is skilled in process mapping, data analysis, and change management.

Key Responsibilities:

  • Analyze current business processes and workflows to identify inefficiencies or areas for improvement.
  • Facilitate process discovery sessions with stakeholders to understand objectives, challenges, and performance gaps.
  • Develop and maintain process documentation including flowcharts, diagrams, and standard operating procedures (SOPs).
  • Collaborate with IT, operations, and business units to design and implement solutions that improve productivity, quality, and customer satisfaction.
  • Gather and document business requirements, ensuring alignment with project goals and technical constraints.
  • Evaluate the effectiveness of new processes and support continuous improvement efforts.
  • Lead or participate in process improvement initiatives using methodologies such as Lean, Six Sigma, or Agile.
  • Assist with system implementations or enhancements by supporting testing, training, and change adoption.
  • Monitor process KPIs and generate reports to track outcomes and drive decision-making.

Required Qualifications:

  • Bachelor’s degree in Business Administration, Information Systems, Industrial Engineering, or related field.
  • 3+ years of experience in business process analysis, process improvement, or business systems analysis.
  • Strong analytical and problem-solving skills with the ability to interpret complex data.
  • Proficient in process modeling tools (e.g., Visio, Lucidchart, Bizagi).
  • Experience with process improvement methodologies (Lean, Six Sigma, etc.).
  • Excellent verbal and written communication skills; ability to interface with all levels of the organization.
  • Strong organizational and time-management skills.

Preferred Qualifications:

  • Certification in Business Process Management (CBPA), Six Sigma, or similar.
  • Familiarity with ERP, CRM, or workflow automation tools (e.g., ServiceNow, Salesforce, SAP).
  • Experience in change management and organizational transformation projects.
  • Exposure to business architecture frameworks or enterprise architecture tools.

Job Tags

Similar Jobs

IIS Consultants Ltd

Foreign Graduates & Expats who are Currently in China Job at IIS Consultants Ltd

Job Requirements1.Foreign Graduates who are currently in China 2.Graduated from any Chinas university from 2013 to 2024 in any field .3...  ...the immigration in China.6.Physical Examination Certificate (Medical certificate)7.Self introduction video in Mandarin ( 1-3... 

Yale New Haven Health

CRNA Quality Improvement Specialist​ Job at Yale New Haven Health

 ...CRNA Quality Improvement Specialist at Yale New Haven Health summary: A Certified Registered Nurse Anesthetist (CRNA) Quality Improvement Specialist provides patient-centered anesthetic care by monitoring vital signs and ensuring accurate documentation in compliance... 

Catholic Charities, Diocese of Joliet

School Bus Driver (AM & PM Sessions) Job at Catholic Charities, Diocese of Joliet

 ...on time, pre-trip the vehicle for safety, and maintain a clean and presentable vehicle. # Maintain current Commercial Driver License and School Bus Permit with Passenger Endorsement. # Pick up and drop off passengers at designated locations, following a specific timetable... 

HealthPark Hospitality

Oak Street Wyoming - HPH Shuttle Van Driver Job at HealthPark Hospitality

 ...Shuttle Driver HealthPark Hospitality is now hiring a shuttle driver to work with local hospital patients and visitors! A leader in parking services, HealthPark Hospitality provides its healthcare partners comprehensive parking solutions with a focus on patient care.... 

Staffmark

Mail Processor Job at Staffmark

 ...We've got an outstanding opportunity with your name on it! Open the door to new opportunities at Staffmark and our partner company as a Mail Processor in Rock Hill, SC, and become a part of the top mailing service leader specializing in moving our world forward by delivering...