Job Description

The Bellperson sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. Main duties include transporting and storing luggage to and from guest rooms. Principle duties and responsibilities (Essential Functions) include: Deliver guest room packages and room drops as needed in a timely and professional manor. Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities. Respond appropriately to guest complaints.  Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.  Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company, delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests. Qualifications and Skills: Professional verbal communication skills. Excellent interpersonal and customer service skills including dealing with difficult guests. Excellent organizational skills and attention to detail. Prior hotel experience preferred. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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