Position Description Summary: By coordinating, diagnosing, and troubleshooting incoming employee calls, provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access. Responsible for timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provide case status updates to management and end-users. Support and maintain effective relationships with users. Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support. Principal Accountabilities : (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.) Provide solutions to novel and complicated problems impacting systems, hardware, and networks Responsible for timely resolution of problems or escalation on behalf of customer to appropriate technical personnel Partner with management to identify areas to systematize and streamline consistent with business needs and practices Provide case status updates to management and end-users Assume on-call support activities Perform on-site telecommunications support and training activities Spearhead the technical portion of business teams formed to address internal and external issues Provide strategic support to project teams The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation. Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): This is an entry-level position. Solid interpersonal and analytical skills required. Bachelor’s degree or equivalent strongly preferred. Generally, 0-2 years of related experience. Benefits Medical : We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services, and prescription drugs. Vision : The option for separate vision coverage for eye exams, frames, and contact lenses. Dental : The option for separate dental coverage to cover preventative, major, and basic dental services. 401(k) : The company offers a pre-tax 401(k) contribution plan with a company match. Direct Deposit : We offer direct deposit to all employees. Holidays : The Company pays all employees 6 major holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move. Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity #J-18808-Ljbffr DB Mobility Logistics AG
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